IT ASSISTANT – BRTI – Biomedical Research and Training Institute 574 views

Vacancy

Job Description

•Receive, register, classify and ensure resolution of all IT service support requests- Information Technology (IT) Service Operation and Support.
•Provide IT support to departments/programs that the organisation works with.
•Assist in managing the lifecycle of all problems-WAN/LAN
•Assist in performing hardware and software installation procedures.
•Perform software configuration on stand-alone computers and laptops.
•Provide support in diagnosing hardware and software issues and troubleshooting activities.
•Assist in handling data migration duties.
•Ensure staff leaving are removed on the organization’s outlook account
•Check laptop and other IT tools status before clearance of all staff leaving.
•Assist in hardware and software inventory management.
•Assist in the procurement of all IT related consumables.
•Take user support requests and take measures to fulfil requests.
•Troubleshoot equipment such as printers and scanners and other peripherals.
•Assist in handling IT related documentation and make sure that all IT supplies are available.

Duties and Responsibilities

•Receive, register, classify and ensure resolution of all IT service support requests- Information Technology (IT) Service Operation and Support.
•Provide IT support to departments/programs that the organisation works with.
•Assist in managing the lifecycle of all problems-WAN/LAN
•Assist in performing hardware and software installation procedures.
•Perform software configuration on stand-alone computers and laptops.
•Provide support in diagnosing hardware and software issues and troubleshooting activities.
•Assist in handling data migration duties.
•Ensure staff leaving are removed on the organization’s outlook account
•Check laptop and other IT tools status before clearance of all staff leaving.
•Assist in hardware and software inventory management.
•Assist in the procurement of all IT related consumables.
•Take user support requests and take measures to fulfil requests.
•Troubleshoot equipment such as printers and scanners and other peripherals.
•Assist in handling IT related documentation and make sure that all IT supplies are available.

Qualifications and Experience

•Bachelor’s degree in IT/Computer Science or related qualification.
•Any IT Certification would be an added advantage.
•At least 2 years ‘experience in a similar position