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L2 ICT Support Engineer | Oxford Recruitment


L2 ICT Support Engineer (ICT Industry, Harare) The ideal candidate will take responsibility for methodical approach when a problem arises to get to the best resolution for the client. Microsoft Server & workstation experience (Build, administer, support). Solid understanding of Desktop and Server Support. Good background of networking fundamentals. Resolve help desk calls promptly either telephone, or remote management. Receive/log/route user calls for assistance or repair, follow-up on and/or report aged calls to ensure timely response. Troubleshoot and coordinate resolution of help desk tickets. Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software. Prepare reports or proposals. Provide systems support for LAN and WAN clients. Install, configure and manage telecommunication equipment for our clients. Sales and Telesales. Direct Sales. Contact existing customers and new prospects to attempt to sell our products and services. Customer Service. Call customers to check their details and update contact records. Let customers know about new. A generous salary package will be offered to the right candidate in Basic RTGs + partly USD cash allowance + 10% commission on sales

Work/Educational Requirements

At least minimum of 2 years’ experience in ICT industry. Age between 23 – 35. Industry certification (Microsoft MCSA or MCSE, Veeam, Sophos, Linux, Cisco, etc.). Well groomed, well-articulated. Preferably an unmarried male and willing to work long hours. Good Analytical skills (Math at A Level).

To Apply

Urgently apply if you are interested and attach your CV in word format to: [email protected]

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