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Applications are invited from suitably qualified and experienced persons for the following posts: STUDENT AFFAIRS DIVISION CATERING SERVICE DEPARTMENT WAITER/WAITRESSES (2 POSTS)
Job Summary
- Type: full-time
- Location: Gweru
- Category: Hospitality
- Closing Date: 2026-07-24
Key Responsibilities
- Provide the perfect service to every customer, (student, staff or guest)
- Ensure the customer feels important and welcome in the dining halls.
- Ensure hot food is hot and cold food is cold.
- Present menu, answer questions and make suggestions regarding food and other services.
- Serve all customers, i.e. students, staff and guests, in an accommodating manner.
- Maintain a clean and organised service area.
- Comply with health and hygienic policies and procedures.
- Practice laid down hand over and take over procedures.
- Lock all exit and entrance point before knocking off time.
- Any other duties as assigned by the supervisor.
Requirements
- 5 ordinary level passes
- Class 2 in restaurant services.
- At least one year of proven history in the Catering field.
- Must possess interpersonal skills and abilities
- Must be a team player
- Accommodating customers’ desires
- Concentration on details
- Ability to take criticism
- Always be presentable
- Trustworthy
- Energetic and time conscious
- Self-motivated
- Be at your best all times
- Patience
- Good communication skills
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications or experience are typically required for a Waiter/Waitress position in Zimbabwe?
Most employers prefer candidates with a minimum of 5 O-levels, including English, and some relevant experience in a restaurant or hospitality setting. Certifications in food handling or hospitality from institutions like HEXCO can also be highly advantageous.
What does a typical day look like for a Waiter/Waitress at a university like Midlands State?
A typical day involves setting up dining areas, taking orders accurately, serving food and beverages promptly, and ensuring guest satisfaction. You would also be responsible for clearing tables, maintaining cleanliness, and assisting with any special events or functions.
What are the common work culture and expectations for waitstaff in Zimbabwean hospitality settings?
Employers in Zimbabwe expect punctuality, a strong work ethic, and excellent customer service skills. A respectful attitude towards colleagues and patrons, along with the ability to work effectively in a team, are highly valued.
What are the potential career progression paths for a Waiter/Waitress in Zimbabwe?
With experience and further training, a Waiter/Waitress can progress to supervisory roles such as Head Waiter or Restaurant Supervisor. Opportunities may also arise in front office management, catering coordination, or even venturing into entrepreneurship within the hospitality sector.
What kind of benefits (e.g., leave, medical aid, pension) can I expect as a Waiter/Waitress at a Zimbabwean institution?
Benefits typically include statutory leave entitlements such as annual leave, sick leave, and compassionate leave. Larger institutions may also offer basic medical aid coverage or contribute to a pension scheme, though this varies by employer and contract terms.
What should I include in my application, and what do employers in Zimbabwe typically look for in Waiter/Waitress candidates?
Your application should include a well-structured CV highlighting relevant experience and educational qualifications. Employers often look for demonstrable customer service skills, a neat appearance, good communication abilities, and a positive, eager-to-learn attitude.