Job Expired
Management of the back office of the Branch, providing support to all Back office and Commercial staff in the Branch. The role is responsible for maintaining up-to-date, accurate records, and generating reports. Ensure timeous disbursements, strong client service, and good employee morale. Plan and coordinate an efficient Operations and back office work flow in the Branch.
Duties And Responsibilities
• Supervises and manages the Operations and Back office staff.
• Ensure that all Operations and back office staff follow policies and procedures.
• Responsible for setting Operations staff performance contracts goals/KPIs and monitor performance against these benchmarks.
• Produce all branch portfolio and operational reports from the system per loan officer.
• Escalates promptly incidents based on pre-defined standards & procedures criteria to superiors when required.
• Maintains a neat, up to date and accurate client records, including account opening and loan application and security documents.
• Accurately documents problems and actions taken to resolve the problem, including follow-up, root cause analysis and reporting.
• Ensure all documentation and requirements are complete prior to Account opening and Loan disbursement that is presiding over the signing of the Loan Offer letters and the Guarantor letter by relevant parties.
• Authorize the creation of all customers in the system and all tellers’ transaction where
• necessary.
• Create Loan Disbursements as approved by the Credit Committee in the System including Authorizations of key Branch Transactions.
• Prepare all documentations required for internal or external audits of the branch.
• Review operational risk of the branch so as to comply with internal and external regulations.
• Maintains security procedures to protect the team and branch against robbery and other criminal acts.
• Ensures audit controls are followed to protect the bank from unnecessary risk and exposure.
• Support compliance with regulatory guidelines such as Microfinance Act, Anti Money Laundering Guidelines and other Reserve Bank Guidelines.
• Process RTGS and other payments.
• Receive clients’ issues or complains beyond the scope of the Customer Service Officer.
• Custodian for the branch cash central deposit (CCD).
• Responsible for Cash in transit Operations for the organisation.
• Ensures adherence to established processes and procedures for incidents & problem resolution
• Carries out other functions as delegated/assigned by the Branch Manager/Supervisor.
Qualifications And Experience
- A minimum of Higher National Diploma (HND) or Bsc in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.
- Minimum of two years of experience as a customer service officer or equivalent experience.
- Experience with T24 MCB banking software is recommended.
- Excellent computer literacy, particularly spreadsheet work in Excel.
- Two years’ prior experience in banking and/or accounting is recommended.
- Able to coach and motivate.
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Good time management and planning skills.
- Problem solving skills.
- Good relationship management.
- Customer focused and Service orientation
- Honest and Integrity
More Information
- Job Application Details How To Apply Curriculum Vitae with traceable references should be sent to [email protected] by 22nd of October 2022. Shortlisting will be done as CVs are received and only shortlisted candidates will be notified.
- This job has expired!
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