Ict Support Specialist – Ict- Level 8 (1 Post) – Zimra 297 views

Applications are invited from suitably qualified candidates to fill in the following positions that have arisen within the Zimbabwe Revenue Authority (ZIMRA), an equal opportunity employer:

Duties And Responsibilities

 Adheres to change, release, incident and problem management processes and
procedures
 Administers accounts and assigns privileges according to user duties in the
region
 Assists in installing, configuring, diagnosing, repairing, and upgrading the
Authority’s PC hardware, printers and other ICT equipment while ensuring its
optimal performance
 Assists the ICT Service Desk Manager to maintain work stations hardware and
software, applications, printers and other hardware peripherals
 Configures and administers desktops, printer and remote station networking
devices
 Co-ordinates ICT operations for the assigned region
 Participates in implementation of ICT projects across all the stations
 Perform preventive maintenance within the Region under support
 Supports development and implementation of new computer projects and new
hardware installations
 System updates, software upgrades and end point rollouts and support across
ZIMRA
 Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager for technical support

Qualifications And Experience

Job skills and Competencies
 Self-starter with ability to work under pressure and beyond stipulated hours.  Good organisational, people and time management skills.
 Good judgment and problem determination and resolution skills.
 Demonstrate a customer-centric, motivated and pro-active approach to work.  Ability to work with minimum supervision.
 A team player who is innovative and analytical.  Unquestionable integrity.
 Good interpersonal and communication skills.
Qualifications and Experience
 BSc degree in Computer science, Information Systems or other related field or studying towards an IT degree.
 At least five (5) years’ experience working in an ICT support environment.
 Experience of working with networked computing systems/windows TCP/IT
networking experience;
 Knowledge of and competence in Microsoft Windows operating system and
office suite