Two Strings Financial Services is looking for a highly driven, results-oriented and assertive Recoveries Officer to join our team
Job Summary
- Employer: Two Strings Financial Services
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Finance
- Closing Date: 2026-09-21
Key Responsibilities
- Manage and recover overdue and non-performing loans.
- Conduct aggressive but professional follow-ups with defaulting clients and guarantors.
- Negotiate and implement appropriate repayment arrangements in line with company policy.
- Identify, trace and follow up on pledged assets and collateral.
- Coordinate the repossession and recovery of pledged assets in accordance with applicable laws and company procedures.
- Liaise with lawyers, courts, law enforcement agencies and other relevant stakeholders
- Prepare documentation required for litigation and debt recovery proceedings.
- Regularly report on portfolio quality, recoveries and outstanding cases.
- Recommend appropriate action on long-outstanding and high-risk accounts
Requirements
- At least 2 years of experience in debt collection, loan recoveries, microfinance, banking or a related financial-services environment
- Good understanding of litigation and debt recovery processes.
- Strong negotiation, communication and client-management skills.
- Ability to work under pressure and meet demanding recovery targets.
- Assertive, persistent, disciplined and results-driven.
- Ability to handle difficult clients professionally.
- Knowledge of loan documentation, guarantees and security instruments is an added advantage.
How to Apply
Submit your CV’s. NB: Only short listed clients will be contacted. Dead line: 21/09/2026
Frequently Asked Questions
What qualifications or certifications do I need to become a Recoveries Officer in Zimbabwe?
Most employers require a diploma or degree in Banking, Finance, Accounting, or Business Studies from recognized institutions like UZ, MSU, or polytechnics. Professional certifications such as CIS, ACCA, or banking diplomas from the Institute of Bankers in Zimbabwe (IBZ) strengthen your application. Experience in credit, collections, or customer service is often preferred even at entry level.
What are the typical day-to-day responsibilities of a Recoveries Officer?
You will contact defaulting clients via phone, email, or field visits to negotiate repayment arrangements and recover outstanding debts. Daily tasks include updating repayment records, preparing collection reports, and escalating complex cases to legal or senior management. Strong negotiation skills and patience are essential when dealing with distressed borrowers.
How does workplace culture and employer expectations differ in Zimbabwe's financial services sector?
Zimbabwean financial employers typically emphasize punctuality, professional dress, and respect for hierarchy in banking environments. Performance targets for debt recovery are common, so meeting monthly collection quotas is usually a key expectation. Building trust with clients while maintaining firm boundaries is valued, as personal relationships often influence repayment behavior.
What career progression opportunities exist for Recoveries Officers in Zimbabwe?
With experience, you can advance to Senior Recoveries Officer, Collections Team Leader, or Credit Risk Manager positions within banks and microfinance institutions. Some professionals transition into broader credit management, legal recovery coordination, or operations roles. Pursuing further qualifications in risk management or law can accelerate promotion prospects.
What benefits are typically offered to Recoveries Officers by Zimbabwean employers?
Standard benefits usually include annual leave, sick leave, and pension contributions through NSSA or private schemes, though specifics vary significantly by employer size. Larger banks may offer medical aid, funeral cover, and performance bonuses, while smaller firms often provide basic packages. Always clarify benefits during interviews, as informal sector practices differ widely.
How should I apply for a Recoveries Officer position, and what do Zimbabwean employers prioritize in candidates?
Apply through company websites, LinkedIn, or local job portals like VacancyMail and Classifieds.co.zw, ensuring your CV highlights any collections, sales, or customer-facing experience. Employers prioritize resilience, communication skills, and integrity due to the sensitive nature of debt recovery. Prepare for practical assessments involving negotiation scenarios and basic credit analysis during the selection process.
