We are looking for an energetic, reliable and computer-literate individual to join our team and assist with customer enquiries, order administration and coordination of printing services.
Job Summary
- Type: full-time
- Location: Harare
- Category: Administrative
- Closing Date: 2026-09-06
Key Responsibilities
- Assist with customer enquiries.
- Handle order administration.
- Coordinate printing services.
- Travel around Harare to visit suppliers, collect/deliver jobs and handle work-related errands.
Requirements
- At least be able to read and write good English.
- Good computer skills and proficiency in MS Office.
- Basic knowledge of graphic design software such as CorelDRAW, Adobe Photoshop or Illustrator is an added advantage.
- Previous experience in printing, sales or customer service is an advantage.
- Good communication and interpersonal skills.
- Must be energetic, organised, punctual and trustworthy.
- Must be able to work independently and take initiative.
- Must be comfortable travelling around Harare to visit suppliers, collect/deliver jobs and handle work-related errands.
How to Apply
Apply by email: [email protected]
About the Company
Graphic House is a Zimbabwe-based graphic design and printing company operating from Harare. Its official website (graphichousezim.com) confirms its local presence and service focus within the country. The company showcases a portfolio of design and print work tailored to Zimbabwean clients. It positions itself as a creative partner for branding, marketing materials, and printed communications across Zimbabwe.
The coolest Graphic Design & Printing Company in Zimbabwe
Website: https://graphichousezim.com/
Frequently Asked Questions
What qualifications or certifications are typically required for this role in Zimbabwe?
Most employers require at least a Grade 12 certificate with strong English and Mathematics passes, plus a relevant vocational qualification such as a National Certificate in Office Administration, Graphic Design, or Customer Service from a ZIMSEC-accredited institution like Harare Polytechnic or Gwanda State University. Some may accept equivalent experience in lieu of formal certification, especially if the candidate demonstrates proficiency in design software (e.g., Adobe Photoshop) and customer-facing tasks.
What does a typical day look like for a Print & Customer Service/Admin Assistant at a Graphic House in Zimbabwe?
You’ll handle print job intake, liaise with clients on specifications and deadlines, prepare files for printing, manage stock and invoices, and provide frontline support via phone, email, or walk-in clients. You’ll also assist with basic administrative duties like filing, data entry, and coordinating deliveries — often juggling multiple priorities in a fast-paced, small-team environment common among local graphic houses.
How does Zimbabwean work culture influence expectations in this role?
Punctuality, respect for hierarchy, and strong interpersonal skills are highly valued; addressing seniors formally (e.g., 'Mr./Ms. Surname') and maintaining polite, patient communication — especially when managing client complaints — aligns with local norms. Employers also expect adaptability, as power outages, internet disruptions, and informal client negotiations are frequent realities requiring resourcefulness and composure.
What career progression opportunities exist for someone starting in this role locally?
With 2–3 years’ experience and demonstrated initiative, you may advance to Senior Admin Assistant, Customer Service Supervisor, or Production Coordinator within the same firm or larger printing companies like Printech or Zimpapers’ commercial division. Further study — such as a diploma in Business Management from a ZIMCHE-registered college — can support transition into roles like Operations Assistant or Branch Administrator in broader corporate settings.
What benefits are commonly offered to admin assistants in Zimbabwean graphic houses?
Formal sector employers typically offer 22–30 days annual leave, statutory sick leave, and access to a medical aid scheme — though coverage level varies significantly by employer size and registration status. Pension contributions are less common in smaller graphic houses but may be provided through NSSA-affiliated schemes or voluntary private plans where the business is registered and compliant.
How should I apply, and what do Zimbabwean employers specifically look for in candidates?
Submit a concise CV and cover letter via email or in person, highlighting hands-on experience with print workflows, client handling, and local software (e.g., CorelDRAW, MS Office), plus any Shona/Ndebele language ability. Employers prioritise reliability, clear written English, evidence of problem-solving in resource-constrained settings, and references from previous Zimbabwean employers — especially those in creative or service-oriented SMEs.