IT Consultant: Local NGO

Deadline: 26 October 2018

Requirement
A local non-governmental organisation is inviting bids from IT consultants for the provision of IT services.

Scope of Work
The Consultant &/or his team shall perform the following tasks on behalf of the organisation:

Basic Function
To serve as the IT systems administrative Consultant, ensuring that all IT systems are running & well maintained.

Key responsibilities

Ensure day-to-day running of the windows, Linux servers and related software;
Carry out preventive and corrective maintenance on all IT related electronic equipment of the organisation;
Provide user support and ensure adherence to organisation IT policies for effective use of IT facilities;
Ensure resources on the organisation network are used effectively, securely and responsibly;
Assist with the implementation, monitoring & further development of the organisation IT policy including the disaster recovery plan;

Ensure regular back up and archiving systems of user data;
Assist with maintenance of operating systems and advise on possible improvements; Ensure all systems are protected against viruses & are secure;
Develop and maintain the organization’s networking systems;
Managing the organisations IT systems in its different centres and from time to time plan quarterly visits to the centres for maintenance purposes;
Advise & make recommendations for development of IT infrastructure

Deliverables

The consultant will either himself be present or appoint a junior technician to be physically based at the organisation for the day to day monitoring of basic systems monitoring, troubleshooting, user support & maintenance.
The technician will daily report to the organisation Head Office for a period no less than 3 hours per working day and may be required to stay longer than that period should there be a need;
Due notice will be given should the consultant or his team be unavailable on any of the working days and the hours of non-attendance will be noted and carried over and covered for on other days within the same working month;
The consultant and his team will be on stand-bye continuously for the organization’s support not withstanding the daily allocated period of attendance;

The Consultant will draw up a schedule of preventive and corrective maintenance for each quarter for the different centres which the organisation will assess and approve accordingly;
The Consultant or a senior technician together with a junior technician will travel to the organisation’s respective centres at the cost of the organisation according to the proposed and agreed Schedule.
The Consultant will submit to the organisation monthly timesheets of work undertaken in summary form;
The Consultant will submit a monthly report and timesheet of work undertaken; The Consultant will, on a Daily routine, personally check the organisation’s network system remotely or otherwise for functionality and security purposes;

The organisation will seek counsel from the Consultant or his senior team members when purchasing equipment to ensure that quality is not compromised on proposed equipment unless a Donor imposes a quality other than recommended by the Consultant;
The Consultant will be responsible in making sure that a call for help is responded to no later than 24 hours from time of contact;
The organisation will ensure that all calls for assistance to the Consultant’s team members are copied to the Consultant via Email and / or sms to ensure quality covering by the Principle of this agreement, being the Consultant.

To apply
Based on the information provided, the we are requesting prospective service providers to provide a cost proposal via e-mail to: [email protected] Only short-listed consultants will be notified.