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11 hours ago
Applications are invited from interested and suitably qualified persons to fill in the following vacancy that has arisen within Croco Holdings group.
Job Summary
- Type: full-time
- Location: Harare
- Category: Automotive
- Closing Date: 2026-07-24
Key Responsibilities
- Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed.
- Document and photograph vehicle damage to support the estimation process.
- Estimates cost of repairing damaged vehicles on basis of visual inspection of vehicle and familiarity with standard parts, costs, and labour rates.
- Open job cards in Pinnacle to facilitate repair process.
- Identify additional repairs or parts required during the repair process.
- Prepare accurate and detailed repair estimates using industry-standard estimating software.
- Collaborate with the repair team to ensure estimates align with labor and material costs.
- Provide clear explanations to customers regarding repair procedures and cost breakdowns.
- Maintain regular communication with customers regarding the status of repairs and any changes to the initial estimate.
- Provide exceptional customer service to enhance overall satisfaction.
- Work closely with the repair team, parts department, and management to ensure smooth coordination of repair processes.
- Collaborate with insurance adjusters to facilitate the claims process and address any discrepancies.
- Monitor the repair process to ensure work is completed according to the initial estimate and industry standards.
- Conduct final inspections to verify that all repairs meet quality expectations.
- Ensures all job cards of finished jobs are appropriately closed.
- Maintain accurate and up to date records of work done.
- Facilitate the safe handover or delivery of customers’ vehicles.
- Ensuring customer complaints are investigated thoroughly and resolved.
- Provide necessary daily, weekly and monthly reports on customer calls.
Requirements
- Class 1 Journeyman in panel beating and spray painting, vehicle mechanics or any equivalent qualification.
- Clean Class 4 Driver’s Licence
- Knowledge of Zimbabwean automotive industry standards and repair methodologies.
- Attention to detail and accuracy in estimating repair costs.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications or experience are typically required for an Estimator role in Zimbabwe, especially in the automotive sector?
Most employers seek candidates with a technical diploma or degree in automotive engineering, mechanical engineering, or a related field. Practical experience in vehicle assessment, repair, and parts knowledge is highly valued, often requiring several years in a workshop environment.
What are the primary day-to-day responsibilities of an Estimator at an automotive dealership like Croco Motors?
The role primarily involves inspecting damaged vehicles, assessing repair needs, and accurately calculating labor, parts, and materials costs. Estimators also communicate with clients and insurance companies, ensuring timely and transparent service delivery.
What is the typical work culture and what are the expectations for an Estimator in a Zimbabwean automotive company?
Professionalism, attention to detail, and excellent customer service are highly valued in Zimbabwean automotive workshops. You are expected to be punctual, diligent, and able to work effectively within a team to meet daily targets.
What are the typical career progression paths for an Estimator in the Zimbabwean automotive industry?
An Estimator can progress to senior estimator roles, workshop supervisor positions, or even move into management roles within the service department. Gaining further certifications and demonstrating strong leadership skills can accelerate these advancements.
What kind of benefits package can an Estimator typically expect in Zimbabwe, beyond the basic salary?
Standard benefits often include statutory leave entitlements, contributions to a medical aid scheme, and participation in a pension fund. Some employers may also offer performance-based incentives or fuel allowances.
What should I include in my application, and what do Zimbabwean employers look for in a strong Estimator candidate?
A well-structured CV highlighting your technical skills, experience with various vehicle makes, and customer service abilities is crucial. Employers seek candidates with a proven track record of accuracy, integrity, and excellent communication skills.