Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Life Assurance Company.
Job Summary
- Employer: First Mutual Life Assurance Company
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Finance
- Closing Date: 2026-09-23
Key Responsibilities
- Reporting to the Corporate Administration Supervisor, the successful candidate will be responsible for the following:
- Administering allocated pension funds and ensuring accurate and timely processing of pension fund transactions and member information.
- Reconciling pension fund membership and premium data and updating the relevant administration systems and registers.
- Processing monthly scheme updates, preparing reports and submitting required schedules for review and further processing.
- Processing withdrawal, death, retrenchment and retirement claims in accordance with applicable pension fund rules and ensuring timely settlement of approved benefits.
- Providing client servicing and advisory support to pension fund members, pensioners, employers and other stakeholders, including resolving queries and managing escalated client concerns.
- Performing monthly ledger account reconciliations, including maturities, death claims, PAYE, unpresented cheques and Preservation Fund transactions.
- Compiling valuation data for Defined Benefit schemes and responding to queries raised by actuaries and other stakeholders.
- Administering Preservation Fund membership records, including creating member databases, preparing certificates and acknowledgement letters, and processing monthly system updates.
- Supporting the preparation of membership statistics and information required for Board of Trustees meetings.
Requirements
- Degree in Risk Management and Insurance or an equivalent relevant qualification.
- A Master’s degree will be an added advantage.
- At least 2 years’ experience in a similar environment, preferably within pension fund or employee benefits administration.
- Proficiency in Microsoft Office applications and relevant pension fund administration systems.
How to Apply
Candidates meeting the above criteria should apply using this link forms.cloud.microsoft or scan the QR below by 23 September 2026. N.B Clearly label the position you are applying for in the subject line.
About the Company
First Mutual Life Assurance Company (Private) Limited is a prominent provider of life assurance and pension services in Zimbabwe. Operating as a key subsidiary under First Mutual Holdings Limited, the company plays a vital role in the nation's financial sector. It specializes in offering comprehensive life insurance products and robust pension schemes designed to secure the financial futures of individuals and families across Zimbabwe. In its 2021 annual report, the company reported an impressive 119% increase in Gross Premium Written, reaching $1.83 billion (inflation-adjusted), underscoring its significant presence and growth within the Zimbabwean market.
Your trusted partner for life assurance and pension solutions in Zimbabwe.
Frequently Asked Questions
What qualifications or certifications do I need to become an Employee Benefits Administrator at a life assurance company in Zimbabwe?
Most employers require a degree in Human Resources, Business Administration, Accounting, or Finance from a recognized Zimbabwean university. Professional certifications such as those from the Zimbabwe Institute of Human Resources Management (ZIHRM) or the Chartered Institute of Personnel and Development (CIPD) are highly valued. Knowledge of pension fund administration and local insurance regulations is also advantageous.
What are the typical day-to-day responsibilities of an Employee Benefits Administrator?
You will manage employee pension and provident fund records, process benefit claims, and ensure compliance with the Insurance and Pensions Commission (IPEC) regulations. Daily tasks include updating member databases, preparing reports for trustees, and liaising with employers and fund members regarding contributions and payouts. You will also handle queries related to medical aid schemes and funeral cover benefits.
How does the work culture and employer expectations differ in Zimbabwe's life assurance sector?
Zimbabwean employers in the financial sector emphasize punctuality, professional dress, and strict confidentiality due to the sensitive nature of employee data. There is strong expectation for accuracy in record-keeping and adherence to regulatory deadlines set by IPEC. Building trust with corporate clients and trade unions through responsive service is also critical to success in this role.
What career progression opportunities exist for Employee Benefits Administrators in Zimbabwe?
With experience, you can advance to Senior Benefits Administrator, Benefits Manager, or Head of Pensions Administration roles within the same company. Some professionals transition into consulting, compliance advisory, or fund management positions with pension fund administrators. Further studies toward actuarial science or an MBA can accelerate progression to executive leadership.
What employee benefits can I expect when working for a life assurance company in Zimbabwe?
Employers typically provide medical aid cover, pension or provident fund membership, and annual leave as prescribed by the Labour Act. Many companies also offer funeral insurance, performance bonuses, and staff loans at preferential rates. Specific benefits vary by employer and are usually detailed in your employment contract.
How should I apply for an Employee Benefits Administrator position, and what do Zimbabwean employers look for?
Submit a detailed CV and cover letter through the company's careers portal, email, or physical offices as advertised in local newspapers or online job boards like Classifieds.co.zw. Employers prioritize candidates with demonstrable experience in pensions administration, strong Excel and database skills, and clean criminal records due to fiduciary responsibilities. Prepare for competency-based interviews focusing on attention to detail and regulatory knowledge.
