Customer Services Admin

Customer Services Admin

Marble Coaches is looking for a well presentable female customer services administrator based at our Harare office in Belvedere.

Please read the following information and if you are happy to apply then do so:

This role is ideally suited to a Bulawayo resident who is happy to work in Harare for 3 months and then be relocated back to work in the Bulawayo office, alternatively a Harare resident who is happy to work in Bulawayo after 3 months. If you aren’t comfortable with the relocation requirements after the 3 months, please do not apply as it will be a case of wasting each other’s time. Send your cv with a passport sized photo to  [email protected] The job is for immediate start

Key Responsibilities 

• Dealing with walk in clients to the office who wish to purchase tickets or make enquiries
• Taking calls from clients
•Preparing trip related paperwork for the bus crew and liaising with bus crew if additional bookings are made during a journey
• Administrative duties
• Maintaining customer confidence and protecting company operations by keeping information confidential
• Producing monthly reports
• Social Media development and query handling

As this is a really important role, there are a few things we’ll need from you….
• You’ll be highly computer conversant and able to learn/adopt to different software packages;
• Strong communication skills – you will need to continually engage with people both internally and externally;
• Be comfortable working to deadlines, with strong organisational ability and attention to detail to deliver a comprehensive end result;
• A degree level qualification is preferable, though no experience in a transport related role is necessary as training will be given as and when necessary. Management trainee role will be on offer for the right candidate
• Hard working and be able to multi task
• Be able to work in a team and to take initiative and take accountability
• Be self motivated and perform with passion and commitment to surpass our goals
• Able to work 6am to 4pm 6 days a week Monday to Saturday)

In return we offer:

• USD salary which will be payable in USD cash or to Nostro Account
• Daily Lunch allowance to be used at any Innscor outlet
• Subsidised mobile phone purchase
• Guaranteed upwards job mobility
• Assistance with mortgage applications (purchasing residential stand or home)
• Company car purchase instalment plan.