Job Title: Client Services Clerk (Harare)
Section 01 Organisational Structure
* Job Title: Client Services Clerk
* Location: Harare
* Department section: DLA Operations
* Incumbent Superior 2nd Level: Underwriter
* Incumbent Superior 1st Level: Client services supervisor
* Subordinates: None
Key Responsibilities
- Servicing client queries i.e. written and telephonic in respect of: Claims, New Business, Premium Accounting
- Receipting and banking
- Compiling monthly statistics of queries processed analysed per type.
- Benchmarking service delivery capability-market intelligence
- Creating a high-performance culture in the department
Requirements
- A Degree in Risk and Insurance Management or Business Management.
- At least 2 years Customer Service experience.
- excellent customer care skills.
- good computer skills.
- excellent negotiation skills.
- good teamwork skills and the ability to work with minimum supervision.
- the ability to work quickly and under pressure.
- a professional attitude when dealing with customers.
- Good understanding of Doves Funeral Assurance products and operations.
How to Apply
Hand deliver your CV to HR or send on email to [email protected]
Deadline: 14:00 hours on 22 February 2026.
Deadline: 14:00 hours on 22 February 2026.