Proplastics is a leading manufacturer of high-quality plastic piping solutions, committed to innovation and excellence. We are expanding our team and have exciting opportunities for talented individuals to join us.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-05-17
Key Responsibilities
- Handle incoming and outgoing customer calls professionally
- Respond to customer inquiries, complaints and service requests
- Provide accurate information on products and services
- Escalate unresolved issues to relevant departments
- Maintain accurate customer records and call logs
- Update customer information on company systems
- Meet call centre performance and quality targets
- Work collaboratively with the team to improve customer service delivery
Requirements
- Diploma in Business Administration, Customer Service, Sales, Marketing
- Proven experience in a call centre or customer service environment
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Good computer literacy and data capturing skills
- Ability to work under pressure and meet performance targets
- Professional telephone etiquette and customer-focused attitude
- Strong attention to detail and organisational skills
How to Apply
Interested candidates who meet the above requirements are invited to submit their applications, including a detailed CV and cover letter, to the Human Resources Department at [email protected] no later than 17 May 2026.
About the Company
Proplastics Limited holds a pivotal role within Zimbabwe's industrial landscape, distinguished as the country's only manufacturer of plastic pipes and fittings. This specialist company provides essential piping solutions crucial for various sectors across Zimbabwe. Its operational history includes periods as a subsidiary, first under Murray and Roberts and later with Masimba Holdings Limited. Today, Proplastics Limited remains a vital contributor to national infrastructure and development through its unique manufacturing capabilities in Zimbabwe.
Zimbabwe's Sole Manufacturer of Quality Plastic Pipes and Fittings.
Website: https://www.proplastics.co.zw/
Frequently Asked Questions
What qualifications or experience are typically required to become a Call Centre Representative in Zimbabwe?
Most employers, including those in manufacturing like Proplastics, look for candidates with at least 5 O-Levels, including English, and strong verbal communication skills. Some roles might prefer a diploma or certificate in customer service or a related field, but practical experience in customer interaction is highly valued.
What are the typical day-to-day responsibilities of a Call Centre Representative in a Zimbabwean company?
You'll primarily handle inbound and potentially outbound calls, addressing customer inquiries, resolving complaints, and providing information about products or services. This involves maintaining detailed records of interactions, escalating complex issues, and ensuring high levels of customer satisfaction.
What is the work culture like for call centre roles in Zimbabwe, and what are the typical expectations?
Zimbabwean call centres generally emphasize professionalism, resilience, and a strong customer-centric approach to problem-solving. Employers expect punctuality, a positive attitude, and the ability to work effectively under pressure while maintaining courtesy and empathy in every interaction.
What are the realistic career progression opportunities for a Call Centre Representative in Zimbabwe?
Call Centre Representatives can often progress to senior representative roles, team leader positions, or even move into supervisory or training roles within the customer service department. Some may transition into sales, marketing, or administrative positions leveraging their customer interaction skills and company knowledge.
What kind of benefits can a Call Centre Representative typically expect from an employer in Zimbabwe?
While benefits vary by employer, most reputable Zimbabwean companies offer standard entitlements such as annual leave and sick leave as per labour laws. Some organizations may also provide medical aid contributions, pension schemes, or performance-based incentives.
What should job seekers focus on when applying for a call centre role in Zimbabwe, and what do employers look for?
When applying, highlight your excellent communication skills, problem-solving abilities, and any prior customer service experience, even informal. Employers in Zimbabwe seek candidates who demonstrate professionalism, a positive attitude, a clear phone voice, and a strong commitment to providing quality service.