Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Life Assurance Company. Reporting to the Alternative Channels Manager, the successful candidate will be responsible for the following:
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-04-28
Key Responsibilities
- Compiling daily and monthly statistical data.
- Receiving inquiries on Individual Business, Funeral Services and Employee Benefits via walk-ins, calls, emails, WhatsApp and letters.
- Proactively resolving client issues and applying corrective actions to achieve the highest level of satisfaction.
- Receiving and preparing quotations for products and policy values as and when requested by clients and agents.
- Requesting policy documents for clients through New Business and Underwriting.
- Referring queries for resolution to the respective department.
- Checking for policy status on affected products.
- Guiding clients on claim requirements, verifying document authenticity, issuing necessary forms, and forwarding claims for processing.
- Selling new policies to walk-in clients and alternative products to existing clients.
- Verifying authenticity of refunds and capturing refund details on the system.
- Cashiering service.
Requirements
- A Diploma in Insurance / Marketing / Public Relations.
- Certificate of Proficiency will be an added advantage.
- At least 1 year experience in the Insurance Industry.
- Excellent communication skills both oral and written.
- Good communication, presentation and interpersonal skills.
How to Apply
Candidates meeting the above criteria should apply using this link forms.office.com or scan the QR below by 28 April 2026. N.B Clearly label the position you are applying for in the subject line.
About the Company
First Mutual Life Assurance Company (Private) Limited is a prominent provider of life assurance and pension services in Zimbabwe. Operating as a key subsidiary under First Mutual Holdings Limited, the company plays a vital role in the nation's financial sector. It specializes in offering comprehensive life insurance products and robust pension schemes designed to secure the financial futures of individuals and families across Zimbabwe. In its 2021 annual report, the company reported an impressive 119% increase in Gross Premium Written, reaching $1.83 billion (inflation-adjusted), underscoring its significant presence and growth within the Zimbabwean market.
Your trusted partner for life assurance and pension solutions in Zimbabwe.
Frequently Asked Questions
What educational qualifications and certifications are typically needed for a Client Services Officer role in Zimbabwe's assurance sector?
A diploma or degree in business administration, marketing, insurance, or a related field is usually preferred. Industry-specific certifications like those from the Insurance Institute of Zimbabwe (IIZ) can also be highly advantageous for demonstrating specialized knowledge.
What are the common day-to-day responsibilities of a Client Services Officer at an assurance company in Zimbabwe?
Daily tasks involve assisting clients with policy inquiries, processing claims, resolving complaints, and providing information on various assurance products. You would also maintain accurate client records and ensure adherence to local regulatory guidelines.
What is the typical work culture and client service expectation for this role in Zimbabwe?
Zimbabwean work culture emphasizes professionalism, respect, and a strong commitment to service excellence, often requiring patience and empathy. Clients expect clear communication, reliability, and culturally sensitive interactions, especially regarding financial matters.
What are the realistic career progression and growth paths for a Client Services Officer in the Zimbabwean assurance industry?
Successful Client Services Officers can progress into roles such as Senior Client Services Officer, Team Leader, or even move into specialized departments like claims management or underwriting. Further education and demonstrating strong performance can open doors to management positions.
What are the common benefits offered to Client Services Officers in Zimbabwean financial institutions, beyond just salary?
Typical benefits often include medical aid, pension contributions, paid annual leave, and sometimes transport allowances or subsidized staff schemes. These provisions are standard in many Zimbabwean financial institutions, ensuring employee well-being and long-term security.
When applying for a Client Services Officer role in Zimbabwe, what do employers specifically look for in candidates?
Employers seek strong communication and interpersonal skills, a customer-centric attitude, and excellent problem-solving abilities. Demonstrating reliability, attention to detail, and a good understanding of the assurance industry specific to Zimbabwe is also highly valued.