The Customer Liaison Officer will serve as the primary contact between our company and its customers by ensuring excellent service delivery, timely issue resolution, and strong customer relationships.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-05-15
Key Responsibilities
- Professionally handle customer inquiries through calls, WhatsApp, email, and walk-ins
- Record, track, and follow up on customer issues until resolved
- Coordinate with Sales, Production, and Logistics departments to resolve order, stock, delivery, and quality concerns
- Collect and analyse customer feedback to improve products and services
- Support key accounts with order processing, invoicing, and delivery communication
- Maintain accurate customer records and databases
Requirements
- Diploma in Customer Service, Business Administration, Marketing, or related field
- Minimum of 2 years’ experience in customer service, call centre, or client-facing environments
- Excellent verbal and written communication skills
- Proficiency in MS Excel, Google Sheets, and basic CRM systems
- Strong interpersonal, problem-solving, and organisational skills
- Experience in FMCG, retail, or beverage sectors
- Ability to communicate in Shona and/or Ndebele
How to Apply
Send your application to:
f[email protected]
f[email protected]
REQUIRED DOCUMENTS
1. Updated CV with at least two contactable references
2. Cover letter explaining your suitability and salary expectations
3. Copies of certificates and driver’s licence (where applicable)
Only shortlisted candidates will be contacted.
Frequently Asked Questions
What educational background and experience are typically required for a Customer Liaison Officer role in Zimbabwe?
A relevant diploma or degree in marketing, business administration, or a related field is usually preferred. Prior experience in customer service or a client-facing role, especially within the FMCG sector, will significantly strengthen your application.
What are the main day-to-day responsibilities of a Customer Liaison Officer at a beverage company in Zimbabwe?
You would primarily manage customer inquiries, resolve issues, process orders, and maintain strong client relationships to ensure satisfaction. This also involves providing product information and gathering feedback to improve service delivery.
What is the typical work culture and what are the key expectations for this role in the Zimbabwean context?
Professionalism, resilience, and excellent communication skills are highly valued, along with a strong customer-centric approach. Expect a dynamic environment where adaptability and proactive problem-solving are crucial for success.
What are the potential career progression opportunities for a Customer Liaison Officer within the beverage industry in Zimbabwe?
Successful Customer Liaison Officers can progress into senior customer service roles, team leadership positions, or even transition into sales and marketing management. Continuous learning and demonstrating strong performance are key to advancement.
What kind of benefits package can I typically expect as a Customer Liaison Officer in Zimbabwe?
Typical benefits often include standard annual leave, sick leave, and possibly contributions towards medical aid and a pension scheme. Specifics can vary significantly between employers, so it's important to clarify during the interview process.
What's the best way to apply for this role, and what do Zimbabwean employers look for in an application?
Employers typically look for a well-structured CV highlighting relevant customer service experience and a compelling cover letter explaining your suitability. Emphasize your communication skills, problem-solving abilities, and genuine passion for customer satisfaction.