CUSTOMER SERVICE OFFICER

Job Summary

To provide an excellent Customer Services in terms of opening and closing of customer accounts; data capture maintenance of customer accounts and enquiries.

DUTIES AND RESPONSIBILITIES

• Supervising Opening and Closing of customer accounts.
• Maintaining customers’ accounts in the system.
• Supervising customer enquiries.
• Supervising staff.
• Reporting any suspicious Money Laundering Activities in line with the Ant-Money Laundering Guidelines and Policy.
•  Creates and maintains reports about customer interactions.
• Develops a rapport with customers.
• Makes recommendations to management to improve customer experience.

QUALIFICATIONS AND EXPERIENCE

• 5 ‘O’ Levels and 2 ‘A’ Levels.
• Diploma in Banking or equivalent, Commercial Subjects.
• Diploma in IOBZ is an added advantage.

SKILLS AND SPECIFICATIONS

• Be honest, innovative, reliable and well groomed
• Have excellent interpersonal, written and oral communication skills
• Be highly customer focused
• Be highly knowledgeable about the Micro finance’s products and services
• Have ability to work on own initiative and meet tight deadlines.
• Have a high level of confidentiality and the use of discretion.

ALL APPLICANTS TO CLEARLY STATE THEIR PROVINCES.