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We are seeking a detail-oriented and reliable Billing Clerk to join our medical practice. The successful candidate will be responsible for accurate patient billing, payment processing, medical aid claims, patient bookings, and related administrative and financial record-keeping. The Billing Clerk plays a key role in ensuring the smooth financial operation of the practice – from preparing patient invoices and processing payments, to submitting and following up on medical aid claims, coordinating patient appointments, and maintaining accurate financial records.
Job Summary
- Type: full-time
- Location: Harare
- Category: Accounting
- Closing Date: 2026-08-31
Key Responsibilities
- Prepare and process patient bills accurately.
- Capture all services, procedures, consultations, and products provided to patients.
- Verify charges against the applicable price list.
- Issue invoices and receipts to patients.
- Explain charges and outstanding balances to patients when required.
- Receive and process cash, card, bank transfer, and other approved payments.
- Reconcile daily payments and ensure all transactions are accurately recorded.
- Follow up on outstanding patient accounts.
- Maintain accurate records of payments and balances.
- Prepare daily and monthly billing reports.
- Capture and submit medical aid claims accurately and promptly.
- Verify patient medical aid details and eligibility where applicable.
- Follow up on rejected, unpaid, or outstanding claims.
- Maintain proper records of submitted and paid claims.
- Liaise with medical aid administrators when necessary.
- Coordinate and schedule patient appointments and consultations.
- Manage the daily appointment diary, avoiding double-bookings and gaps.
- Confirm bookings with patients and send reminders where required.
- Reschedule or cancel appointments as needed and update records accordingly.
- Liaise with clinical staff to align bookings with doctor or practitioner availability.
- Maintain accurate patient billing records.
- Assist with account reconciliations.
- Prepare statements for patients and corporate or medical aid clients.
- Assist with month-end billing and financial reporting.
- Maintain confidentiality of patient and financial information.
- Perform other administrative duties as required.
Requirements
- Previous experience as a billing clerk, accounts clerk, or medical billing administrator required.
- Experience in a medical or dental practice an advantage.
- Accounting, finance, or bookkeeping qualifications preferred.
- Experience handling medical aid claims an added advantage.
- Strong numerical and accounting skills.
- Excellent attention to detail and accuracy.
- Computer literate, with comfort using billing or accounting systems.
- Good communication and customer-service skills.
- Strong organizational and time-management skills.
- Honest, reliable, professional, and trustworthy.
- Able to work independently and meet deadlines.
- Able to handle confidential financial and patient information.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications and experience are typically needed to become a Billing Clerk in Zimbabwe?
Most employers in Zimbabwe prefer candidates with at least 5 O-levels including Maths and English, often coupled with a certificate or diploma in Accounting, Bookkeeping, or Business Studies. Practical experience with accounting software like Sage Pastel or QuickBooks is highly advantageous, even if it's from an internship or attachment.
What are the common day-to-day responsibilities of a Billing Clerk in Zimbabwe?
A Billing Clerk is primarily responsible for generating and sending invoices, processing payments, and reconciling accounts with precision and timeliness. This includes maintaining accurate billing records, resolving billing discrepancies, and sometimes assisting with credit control activities.
What are the typical career progression paths for a Billing Clerk in Zimbabwe?
A Billing Clerk can progress to roles such as Accounts Assistant, Accounts Officer, or even Credit Controller with further experience and professional qualifications like ACCA or CIMA. Developing strong analytical and software skills will significantly enhance your growth prospects within an organization.
What benefits can a full-time Billing Clerk typically expect in Zimbabwe?
Full-time Billing Clerks in Zimbabwe can usually expect standard benefits such as annual leave, sick leave, and sometimes compassionate leave. Larger organizations often provide additional benefits like medical aid contributions, funeral assistance, and a pension scheme.
What is the typical work culture and employer expectations for a Billing Clerk role in Zimbabwe?
The work culture in Zimbabwean accounting departments often emphasizes diligence, accuracy, and adherence to company policies and deadlines. Employers expect strong attention to detail, reliability, and the ability to work effectively within a team environment.
What do Zimbabwean employers look for when hiring a Billing Clerk, and how should I apply?
Employers seek candidates with proven numerical accuracy, strong organizational skills, and proficiency in relevant accounting software. Applications typically involve submitting a detailed CV and cover letter, highlighting practical experience and any relevant certifications.