Fidelity Life Financial Services | Harare, Zimbabwe
Job Summary
- Employer: Fidelity Life Financial Services
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Finance
- Closing Date: 2026-09-23
Key Responsibilities
- Ensure that monthly billing, collections, and debt-monitoring activities are performed in accordance with approved company procedures and standards.
- Monitor the client debt portfolio and identify early warning signs of delayed, missed or potentially missed payments.
- Promptly report and escalate material collection and credit risks to management in accordance with the approved escalation process.
- Maintain an efficient, accurate and up-to-date filing and record-management system.
- Develop and maintain effective working relationships with employer HR and Finance teams to support timely billing and collections.
- Follow up outstanding amounts and agreed payment commitments with clients in a professional, firm, and constructive manner.
- Handle billing, repayment and account queries and ensure their timely resolution, preferably within 48 hours.
- Provide accurate statements, repayment information and reconciliations to clients and other authorised stakeholders as required.
- Maintain effective communication with internal and external stakeholders, particularly where payment issues require urgent attention or escalation.
- Prepare, verify and distribute monthly billing, deduction, and repayment schedules accurately and within agreed timelines.
- Obtain and follow up on schedules and supporting information required from clients for the processing of bulk payments.
- Reconcile stop-order receipts, bulk payments and other client remittances against monthly billings and amounts due.
- Process and accurately allocate daily bank receipts in the system on a timely basis.
- Proactively follow up all outstanding amounts and clients whose payments have not been received by the due date.
- Continuously monitor client debt, arrears, and repayment behaviour, maintaining an accurate and up-to-date record of the debt and collections position.
- Engage clients regarding failed stop orders, missed deductions and other payment failures, and follow up to ensure that arrears are resolved within the prescribed period.
- Promptly escalate any indication of non-payment, potential default, repeated missed payment commitments, failed stop orders or material deterioration in payment behaviour to the Operations Manager.
- Maintain complete and accurate records of billing, collections activity, client payment commitments, payments received and follow-up actions.
- Maintain the accuracy and integrity of data in the Loan Management System.
Requirements
- Bachelor’s degree in Finance, Business Administration or a related field.
- At least two years’ relevant experience in back-office administration, billing, collections, debt monitoring, data management or loan administration.
- Practical experience in financial reconciliations and client account administration.
- Experience in collections follow-up, account monitoring, and the resolution of client queries.
How to Apply
Qualified and experienced candidates are required to submit their applications together with a detailed and comprehensive CV and certified copies of educational certificates by no later than 23 September 2026. Applicants should send their applications to The Human Resources Department on careers@fidelitylife.co.zw. The post being applied for must be clearly stated in the subject line. Only shortlisted candidates will be contacted.
About the Company
Fidelity Life Financial Services, officially known as Fidelity Life Assurance Company Limited, stands as a leading publicly listed financial services provider operating extensively across Zimbabwe. The company delivers a comprehensive suite of solutions, including life assurance, pension management, medical aid, and funeral services, designed to meet the diverse needs of individuals and corporate clients. Through its key subsidiaries such as Fidelity Life Asset Management and Fidelity Life Medical Aid Society (FLIMAS), it plays a vital role in fostering wealth creation and ensuring financial security for Zimbabweans. Listed on the Zimbabwe Stock Exchange, Fidelity Life is dedicated to offering innovative and dependable financial products that contribute to the nation's economic growth and its citizens' long-term welfare. Its broad network and client-focused strategies ensure robust service delivery throughout Zimbabwe.
Your Partner for Life.
Frequently Asked Questions
What qualifications or education do I need to become a Back Office Administrator at a financial services company like Fidelity Life in Zimbabwe?
Most employers require a diploma or degree in Business Administration, Accounting, Finance, or a related field from a recognized Zimbabwean institution such as UZ, MSU, or a reputable college. Professional certifications like CIS, ACCA, or banking qualifications from the Institute of Bankers are highly advantageous. Proficiency in Microsoft Excel and experience with financial administration software are typically expected.
What are the typical day-to-day responsibilities of a Back Office Administrator in Zimbabwe's financial services sector?
You will process policy applications, maintain client records, reconcile accounts, and handle documentation for underwriting and claims. The role involves extensive data entry, liaising with agents and branches, and ensuring compliance with regulatory requirements set by the Insurance and Pensions Commission. Accuracy and attention to detail are critical, as errors can affect client benefits and company reputation.
How does workplace culture and employer expectations differ for back office roles in Zimbabwe compared to other countries?
Zimbabwean employers typically emphasize respect for hierarchy, punctuality, and formal communication channels within the office. Dress codes are usually business formal, and building relationships with colleagues across departments is important for smooth operations. Employers value loyalty and long-term commitment, with job stability often prioritized over rapid job-hopping.
What career progression opportunities exist for Back Office Administrators in Zimbabwe's insurance and financial services industry?
With experience, you can advance to senior administrator, team leader, or supervisory roles overseeing specific functions like claims or policy administration. Further growth may lead to operations manager, compliance officer, or specialized positions in risk management and internal audit. Pursuing professional qualifications significantly accelerates promotion prospects in this sector.
What employee benefits are typically offered for back office positions in Zimbabwean financial services companies?
Standard benefits usually include medical aid cover, pension or retirement contributions, and annual leave entitlements as prescribed by the Labour Act. Some employers provide funeral cover, performance bonuses, and staff loans at preferential rates. Benefit packages vary considerably between established companies and smaller firms, so it is advisable to clarify specifics during the interview process.
How should I apply for a Back Office Administrator position, and what do Zimbabwean employers in finance look for during recruitment?
Submit a concise CV with a professional cover letter via email or the company's online portal, ensuring your contact details are current and your referees are reachable. Employers prioritize candidates with demonstrable numeracy skills, integrity, and prior experience in administration or customer service within regulated industries. Prepare for assessments testing data accuracy, Excel proficiency, and scenario-based problem solving during the selection process.
