Kiosk Operator
Kiosk operators are the first point of contact for anyone coming to the kiosk. A teller is
required to perform basic bank transactions and the role is very customer based and sales
orientated.
DUTIES AND RESPONSIBILITIES
1. MyCash Card Management
Registration of MyCash cards, processes mobile banking signups .Meeting set targets.
Educating customers fully of the functions and benefits of the card and pushing for
high level of card usage by clients
Educating customers on Send2Cell and MyCash Wallet through marketing within the
kiosk environment
2. Performing banking transactions
Provides banking services to customers by processing transfers, deposits,
withdrawals, processing bill payments, selling insurances and referring customers to
other bank services.
3. Agent services
Processes other financial institutions transactions as and when clients request.
Processes remittance agents receipts and payouts
4. Customer Service
Assist with client queries and escalate them to Supervisors.
Provide the best customer service to clients as per MyCash standard
5. Sales and Marketing
Cross-sells the other kiosk products and new services to increase awareness in the
market of the services that the MyCash Kiosk is able to offer and the product of the
MyCash card itself.
6. Record Keeping
Daily record of transactions in Ledger books, reconcile cash transaction reports and sending of reports at the beginning and end of day using the proper reporting procedures and formats given
Daily record keeping of documentation by way of filing receipts and settlement slips
Daily keeping the kiosk tidy,
7. Risk management
Completing safe-deposit box procedures.
Secures all security items e.g. Cash, date stamps and system access
Verifies cash presented for genuineness.
Ensures that excess cash is remitted to the supervisor.
Report suspicious transactions in kiosk
Minimum Hiring Standards
To University Standard
Skills
Financial Skills,
General Math Skills
Documentation Skills.
People Skills,
Good Communication skills
Customer Service
Attention to Detail,
To Apply
Send CV to: [email protected] if
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