VACANCY – MERCHANT SERVICES ANALYSTS X3 – Afc Commercial Bank 103 views

Key Responsibilities

• Handling the end-to-end onboarding process for new merchants and providing ongoing operational support.
• Identifying and acquiring new customers as per set targets to drive POS and e-commerce business growth.
• Developing and maintaining strong relationships with clients through regular visits and business reviews.
• Conducting merchant performance analytics and preparing regular sales reports, including performance metrics and customer insights.
• Promoting and cross selling the Bank’s products and services to maximize revenue generation.
• Supporting branch teams with merchant-related queries and providing technical guidance where necessary.
• Ensuring smooth coordination with Digital Transformation, IT, and Operations departments to resolve system or integration issues.
• Executing business-oriented strategies focused on merchant engagement and payments ecosystem expansion.

Requirements

• Strongly business-focused with a proven ability to acquire new merchants.
• Sound knowledge of POS management and e-commerce payment strategies.
• Ability to interpret merchant data to drive revenue generation and strategic engagement.
• Exceptional interpersonal skills to support branch teams and liaise with technical units.
• A Bachelor’s Degree in Business, Marketing, Finance, or a related commercial field.
• 3 years proven experience in merchant services, payments and digital banking.
• Understanding of the payments’ ecosystem and digital channel profitability.
• Clean Class 4 Drivers Licence

How to Apply