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Proserve Executive Appointments (on behalf of a leading Financial Institution referred to as “Local Bank”) is seeking to appoint a DIRECTOR BANKING OPERATIONS. Reporting to the Chief Executive Officer the incumbent will be responsible for providing strategic leadership and oversight of the Bank’s core Banking Operations, encompassing Retail Banking, Growth & Customer Experience, Omnichannel Delivery (Physical & Digital), International Banking, and Microfinance, in order to drive sustainable growth, operational excellence, financial inclusion, and superior customer experience in line with the Bank’s Transformational Strategic Plan (TSP).

Job Summary

Type: full-time
Location: Harare
Category: Banking
Closing Date: 2026-04-26

Key Responsibilities

Lead the transformation of Banking Operations aligned to the TSP and Digital Banking agenda.
Drive business growth through innovative Retail, Microfinance, and International Banking solutions.
Champion a customer-centric operating model anchored on Data, AI, and Digital capabilities.
Oversee branch network performance, product penetration, and customer acquisition.
Drive deposit mobilisation, lending growth, and cross-selling across retail segments.
Expand financial inclusion through microfinance and community banking initiatives.
Lead the design and delivery of customer experience (CX) strategies across all touchpoints.
Integrate Branch, Agency, Mobile, Internet, and Fintech channels into a seamless Omnichannel ecosystem.
Drive adoption of digital platforms and migration from physical to digital channels.
Ensure compliance with international banking regulations, and AML/CFT frameworks.
Lead microfinance strategy including SME and informal sector financing.
Ensure efficient, secure, and compliant Banking Operations.
Drive cost optimisation and productivity improvements.
Engage regulators, shareholders, strategic partners and collaborate with internal functions.

Requirements

Bachelor’s Degree in Banking, Finance, Economics, Business Administration or related field.
Master’s Degree (MBA or equivalent).
Professional qualifications (e.g., ACCA, CIMA, CFA, IOBZ) is an added advantage.
Minimum of 12 years’ Banking experience, with at least 5 years at Senior/Executive level.
Proven experience in Retail Banking, Branch Operations, Digital/Omnichannel Banking, Customer Experience transformation, Microfinance or Financial Inclusion initiatives and International Banking operations.
Strong understanding of Banking Operations, Products, and Regulatory frameworks.
Digital Banking and Fintech Integration knowledge.
Financial Analysis and Performance Management.
Risk Management and Compliance expertise.
Data-driven decision-making capability, innovation and change management.
Strategic thinking, execution and strong commercial and business acumen.
Stakeholder engagement and influence.

How to Apply

Please submit your application to [email protected] or [email protected]. Confidential Enquiries: Managing Consultant Emmanuel Jinda on +263 773 004 143, 712 605 025 or +263 (242) 772 778/ 770 035. Calistas Bumhira on +263 773 280 689. Address: 7th Floor, Fidelity Life Tower, Raleigh Street, Harare. Closing Date for Applications: Sunday 26 April 2026

About the Company

Proserve Executive Appointments (Pvt) Ltd is a prominent human resources consulting firm with a robust presence across Zimbabwe. Established in 1993 and headquartered in Harare, the company offers specialized services in executive search, recruitment, and comprehensive HR advisory. They provide expert solutions including psychometric assessments, bespoke training, and strategic human capital management, supporting diverse organizations throughout Zimbabwe in attracting and retaining top talent. Proserve is dedicated to fostering professional growth and enhancing organizational effectiveness, making them a key partner in the nation's human resource landscape.

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Frequently Asked Questions

What typical educational qualifications and professional certifications are required for a Director Banking Operations role in Zimbabwe?

Candidates typically need a Master's degree in Banking & Finance, Business Administration, or a related field, alongside a relevant Bachelor's degree. Professional certifications like ACIB or specific project management qualifications (e.g., PMP) are highly advantageous and often expected for senior leadership roles in Zimbabwean banking.

What are the common day-to-day responsibilities and strategic focus areas for a Director Banking Operations in a Zimbabwean bank?

Daily tasks involve overseeing all operational aspects of banking, ensuring compliance with local regulations, and optimizing efficiency across departments. Strategic focus includes driving digital transformation initiatives, managing operational risks, and contributing to the bank's overall growth objectives within the Zimbabwean economic context.

How does the local banking sector work culture in Zimbabwe influence the expectations for a Director Banking Operations, particularly concerning leadership and stakeholder management?

Zimbabwean banking culture values strong, visible leadership that emphasizes mentorship, resilience, and adaptability to a dynamic economic environment. Effective stakeholder management, including engaging with regulatory bodies like the Reserve Bank of Zimbabwe, is crucial for navigating local market complexities.

What are realistic career progression paths for a Director Banking Operations in Zimbabwe's banking industry, and what skills are key for upward mobility?

Successful Directors of Banking Operations may progress to roles such as Chief Operating Officer (COO) or even Managing Director within the bank or other financial institutions. Key skills for advancement include strategic planning, regulatory expertise, innovation in financial services, and demonstrated leadership in a challenging market.

What typical benefits package, such as medical aid, pension, and leave, can a Director Banking Operations expect in Zimbabwe's banking sector?

A Director Banking Operations can expect a comprehensive benefits package, usually including robust medical aid for the family, a significant pension contribution, and generous annual leave provisions. Car allowances, performance bonuses, and executive life assurance are also common perks reflective of the seniority.

When applying for a Director Banking Operations role in Zimbabwe, what specific qualities or experiences do employers typically look for, and what's the best way to highlight them?

Employers seek candidates with a proven track record in optimizing banking operations, strong risk management skills, and experience navigating Zimbabwe's unique regulatory landscape. Highlighting leadership in digital transformation, resilience in past roles, and contributions to operational efficiency in a detailed CV and cover letter is key.

Banking Operations Digital Banking Executive Leadership Financial Inclusion Retail Banking