Receptionist 359 views

Receptionist

Job Summary

Duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls.

Duties and Responsibilities

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Maintain confidentiality of all doctor, staff and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism
• Adhere to policy and procedures during all activates.
• Assist with admissions as per agreed protocols.
• Communicate medical results to the medical staff
• Complete accurate documentation of patient visits (Data Capturing)
• Billing and receipting
• Booking of patients

Qualifications and Experience

• HND Secretarial Studies/ Administration
• Bachelor’s degree (advantageous)
• Innovative thinker with strong conceptual and problem-solving skills.
• Ability to multi-task.
• Strong administrative and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Excellent documentation, communication and IT skills.