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8 hours ago
WE ARE HIRING!
KEY ACCOUNT MANAGER
SALES AND MARKETING DEPARTMENT | HARARE
JOB PURPOSE
The Key Account Manager is responsible for overseeing the relationship of the company with its strategic clients, growing business by identifying and selling ICT-related products to existing and potential customers and maintaining long-lasting, profitable relationships with clients.
Job Summary
- Employer: kenac
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Sales
- Closing Date: 2026-09-30
Key Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
- Generate new sales that will turn into long-lasting and profitable relationships.
- On-board existing and new clients on Service Level Agreements.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Respond and resolve any issues and challenges faced by customers and dealing with complaints to maintain trust.
- Write business plans for all current and opportunity tender business.
- Conduct sales campaigns.
- Develop and enhance the brand of the company.
- Coordinate sales activities with other departments.
- Research competitors’ products and services and come up with recommendations.
- Prepare daily, weekly and monthly reports.
- Any other duties as delegated by superiors.
Requirements
- Bachelor’s degree in marketing, ICT or related discipline.
- Marketing diploma and certificate will be an added advantage.
- IBM certification or any other ICT certifications will be an added advantage.
- Clean class 4 driver’s license is a requirement.
- At least 3 years in a sales and marketing environment or a technical qualification.
- Proven experience as a Key Account Manager or Sales Executive.
- An appreciation of KENAC’s product portfolio.
- Experience in Sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills.
- Ability in problem solving and negotiation.
- Strong presentation skills.
- An in-depth understanding of the ICT industry with a proven grasp of international trends.
- Strong analytical skills and an understanding of B2B relationships.
- Negotiation Skills.
- Customer Care.
- Good teamwork skills.
How to Apply
Apply by email: recruitment@kenac.co.zw
About the Company
Kenacheh Cave is an archaeological site in the southwest of Kurdistan Province, in west Iran. It is located in the Sirwan River valley, between Naw and Asparez villages, in the Hawraman region. It faces NNW at an altitude of 770m a.s.l.The cave was discovered during Darian Dam Archaeological Salvage Program in 2015, excavated in 2015, and it was subsequently submerged in 2016.
Frequently Asked Questions
What qualifications or education do I need to become a Key Account Manager at a company like TotalEnergies in Zimbabwe?
Most employers require a Bachelor's degree in Business, Marketing, or a related field, plus at least 3-5 years of sales experience. A professional qualification from IMM Zimbabwe or ZIMCHE-recognized institutions strengthens your application. Experience in fuel, lubricants, or FMCG sectors is highly valued locally.
What are the typical day-to-day responsibilities of a Key Account Manager in Zimbabwe's fuel and energy sector?
You will manage relationships with corporate clients, negotiate supply contracts, and ensure timely delivery of fuel and lubricant products. Daily tasks include visiting key accounts, resolving service issues, monitoring competitor pricing, and coordinating with depot and logistics teams. You will also prepare sales reports and forecast monthly volumes for your portfolio.
How does workplace culture and employer expectations differ for sales roles at multinational companies in Zimbabwe?
Multinationals like TotalEnergies emphasize strict adherence to compliance, safety standards, and ethical business practices. Expect formal reporting structures, performance-based targets, and professional dress codes even when visiting industrial clients. Punctuality and documentation are critical, as audits and regional oversight are common.
What career progression opportunities exist for Key Account Managers in Zimbabwe's energy sector?
Strong performers typically advance to Senior Key Account Manager, then Sales Manager or Country Sales Coordinator roles. Some transition to regional positions covering Southern Africa, or move into operations and marketing leadership. Continuous professional development and regional mobility significantly accelerate promotion timelines.
What benefits should I expect from a full-time sales role at a major employer in Zimbabwe?
Standard packages usually include medical aid, pension contributions, and annual leave in line with the Labour Act. Multinationals often provide fuel allowances, vehicle or car benefits, performance bonuses, and funeral insurance. Always verify specific benefits during the interview process, as packages vary by seniority and contract type.
How do I apply for a Key Account Manager position, and what do Zimbabwean employers prioritize in candidates?
Apply through company career portals, LinkedIn, or reputable local job boards like Classifieds.co.zw. Employers prioritize proven sales track records, existing relationships with commercial clients, and clean driver's licenses. Prepare for competency-based interviews focusing on negotiation skills, client retention examples, and knowledge of Zimbabwe's fuel distribution landscape.
