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10 hours ago
Zimpost is hiring a TECHNICAL SUPPORT SPECIALIST
Job Summary
- Employer: Zimpost
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Information Technology
- Salary: To be shared with s…
- Closing Date: 2026-10-23
Key Responsibilities
- Troubleshooting technical issues/perform root cause analysis to reduce & fix technical problems.
- Interact with end-users to help resolve their technical issues.
- Maintain database of all technical issues and resolutions in a computer-based ticketing system and ensure all tickets are attended to.
- Provide solutions to connection problems, inabilities to access data, slow performance, and inefficient programs.
- Work on site to modify, install, clean, and repair computer software & hardware.
- Deploy new systems, hardware or software utilities together with appropriate end user training
- Maintain the organisation’s IT asset register.
- Manage the organisation’s software licences and SLAs.
- Implement the existing routine maintenance schedule computing & networking hardware, operating systems and business applications.
Requirements
- Degree or HND in Computer Science, Information Technology, Electrical Engineering or any relevant Bachelor’s degree.
- A minimum of 3 years of IT Support experience
- Ability to listen to end users and to think innovatively, swiftly design & deliver effective solutions
- Ability to work with various stakeholders to understand their needs and build trusted relationships
- Ability to work collaboratively with internal and external teams
Salary
To be shared with s…
How to Apply
Address: P O Box 3940 Harare
About the Company
ZimPost is the name under which the Zimbabwe Posts (Pvt) Ltd. trades and is the company responsible for postal service in Zimbabwe.
Frequently Asked Questions
What qualifications or certifications are typically required for a Technical Support Specialist role at Zimpost or similar organizations in Zimbabwe?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like Harare Polytechnic or the University of Zimbabwe. Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are highly valued and can strengthen your application significantly.
What are the typical day-to-day responsibilities of a Technical Support Specialist in a Zimbabwean postal or parastatal environment?
You will troubleshoot hardware and software issues for staff across multiple branches, maintain network infrastructure, and provide user support for internal systems. The role often involves traveling to rural post offices to resolve technical problems and ensuring minimal downtime for critical postal services.
How does workplace culture and hierarchy typically function in Zimbabwean parastatals like Zimpost?
Respect for seniority and formal communication channels is important; addressing supervisors appropriately and following established protocols matters. Punctuality is expected, though flexibility may exist depending on operational demands, and teamwork across departments is essential for resolving cross-functional technical issues.
What career progression opportunities exist for Technical Support Specialists in Zimbabwe's IT sector?
With experience, you can advance to Senior Technical Support Specialist, IT Systems Administrator, or Network Manager positions within the organization. Some professionals transition to private sector roles in telecoms or banking, or pursue further certifications to become IT consultants or start their own support businesses.
What benefits are typically offered to Technical Support Specialists employed by parastatals or government-related entities in Zimbabwe?
Benefits usually include pension contributions through the National Social Security Authority, medical aid schemes, and annual leave entitlements as prescribed by the Labour Act. Some employers may offer housing or transport allowances, though these vary by organization and are subject to budget availability.
How should I apply for a Technical Support Specialist position at Zimpost, and what do Zimbabwean employers prioritize in candidates?
Monitor the Zimpost website, Public Service Commission job portals, and national newspapers like The Herald for advertised vacancies. Employers prioritize practical troubleshooting experience, familiarity with Zimbabwe's telecommunications infrastructure, and candidates who demonstrate reliability and willingness to serve rural areas.
