SOLUTIONS AND SERVICES ENGINEER – Procomm Private Limited

Job Description

We are looking for an experienced Solutions & Services Engineer to join our growing team. The position is focused on service delivery and pre-sales in securing new business opportunities, across our networking, cybersecurity, unified communications, data centre and cloud portfolios, in the corporate, enterprise & government sector with vendor solutions from Cisco, IBM, Dell, Fortinet, Check Point, Microsoft, AWS, CyberArk, etc

Duties and Responsibilities

• Act as a strategic partner to Sales to understand the client’s unique challenges and craft end-to-end solutions that will drive positive results.
• Presentation of solutions to customers while maintaining a realistic approach that sets the partnership up for long-term success.
• Planning of pre-sales strategies, the positioning and demonstration of solution offerings.
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers’ demands
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Researching and keeping up to date with network, cybersecurity, unified communications and cloud technologies.
• Ensure success of customer proof-of-concepts (POCs) and respond to the technical elements of RFIs/RFPs.
• Deploying, configuring, maintaining and supporting a wide variety of network, security, unified communications and cloud hardware/software technologies.
• Analyses performance trends and recommends process improvements. on technical solutions deployed.
• Successful service delivery – manage service delivery SLA achievement and high level of customer satisfaction.
• Recommend solutions to problems and cost-effective strategies for clients

Qualifications and Experience

SKILLS
• interpersonal skills and confidence in dealing with customers at senior management level
• excellent command of written and spoken English
• Proficiency in MS Office
• excellent time management skills and ability to manage competing deadlines
• team player able to work independently when required and to manage a diverse and heavy workload
• proficiency at documenting processes and procedures.

REQUIREMENTS AND EXPERIENCE:
• university degree and professional qualification and a proven record in pre-sales and service delivery experience.
• 3+ years of experience in Pre-Sales /or Service Delivery role in ICT solutions projects
• Relevant certifications like CCIE, CCNP, CCSE, AWS, Azure, etc. a plus