A well-established organisation within the construction industry is looking for a highly organised, proactive and customer-focused Office Administrator & Internal Sales Assistant to join its team. The successful candidate will provide administrative and operational support while assisting with procurement, stock control, customer service and internal sales activities.
Job Summary
- Employer: Ulendo
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Administrative
- Closing Date: 2026-10-09
Key Responsibilities
- Manage day-to-day office administration and ensure smooth office operations.
- Maintain accurate company, customer and supplier records.
- Handle correspondence, emails, filing and company documentation.
- Provide administrative support to management and the sales team.
- Prepare quotations, purchase orders, invoices, sales orders and delivery documentation.
- Liaise with suppliers regarding pricing, product information and delivery schedules.
- Coordinate procurement activities and follow up on orders and deliveries.
- Assist with import documentation, shipping and customs clearance processes.
- Liaise with freight forwarders, clearing agents, transport providers and suppliers.
- Monitor stock levels, stock movements and inventory records.
- Process Goods Received Notes (GRNs) and assist with stock reconciliations.
- Investigate stock discrepancies and coordinate corrective action where required.
- Assist walk-in customers and respond to customer enquiries.
- Support customer credit applications and maintain customer records.
- Coordinate with sales, warehouse and other internal teams to ensure orders are processed efficiently.
- Assist with marketing and brand administration, including company profiles, brochures and promotional materials.
- Assist with general office supplies, procurement and project administration.
Requirements
- Previous experience working in the construction industry or a construction-related environment is essential.
- Proven experience in office administration, internal sales, procurement or a similar role.
- Strong organisational and administrative skills with excellent attention to detail.
- Experience coordinating with suppliers, customers and service providers.
- Knowledge of stock control and inventory administration.
- Experience with quotations, purchase orders, invoices and delivery documentation.
- Good customer service and communication skills.
- Proficiency in Microsoft Office.
- Experience using an ERP or accounting system; Odoo experience would be an advantage.
- Ability to multitask, prioritise responsibilities and work independently.
- Professional, organised and proactive approach to work.
How to Apply
To apply, please visit: ulendo.co.zw
Frequently Asked Questions
What qualifications or education do I need for an Office Administrator & Internal Sales Assistant role in Zimbabwe?
Most employers require a Diploma in Secretarial Studies, Business Administration, or Marketing from institutions like Harare Polytechnic or Zimbabwe Open University. Proficiency in Microsoft Office Suite and basic accounting software such as Pastel or QuickBooks is often essential. Previous experience in customer service or sales support strengthens your application significantly.
What are the typical day-to-day responsibilities in this combined role?
You will manage front-desk operations, handle incoming calls and correspondence, and maintain filing systems and office supplies. The sales component involves processing orders, generating quotations, following up on customer inquiries, and supporting the external sales team with administrative tasks. You may also assist with invoicing, debtors management, and coordinating deliveries with logistics teams.
How does workplace culture and employer expectations differ in Zimbabwean companies?
Zimbabwean employers typically value punctuality, respect for hierarchy, and strong interpersonal relationships built on trust and loyalty. Dress codes are generally formal or business casual, and you are expected to be adaptable during economic fluctuations such as currency changes or power outages. Demonstrating initiative and willingness to take on additional duties beyond your job description is often viewed favorably.
What career progression opportunities exist for someone in this role?
With experience, you can advance to Office Manager, Sales Coordinator, or Administrative Manager positions within three to five years. Pursuing professional certifications such as those from the Institute of Administration and Commerce of Zimbabwe or the Chartered Institute of Marketing can accelerate your growth. Some professionals transition fully into sales management or operations roles depending on their strengths and company needs.
What benefits should I realistically expect from full-time administrative roles in Zimbabwe?
Standard benefits typically include annual leave of fifteen to twenty days, public holidays, and some form of medical aid or health insurance, though coverage levels vary considerably by employer. Pension contributions through NSSA or private schemes are common in established companies. Smaller organizations may offer fewer formal benefits but provide greater job security and flexibility during challenging economic periods.
How should I apply for this role, and what do Zimbabwean employers prioritize in candidates?
Submit a concise curriculum vitae with a professional photograph, certified copies of academic and professional certificates, and a tailored cover letter highlighting your administrative and customer service experience. Employers prioritize candidates with proven reliability, strong communication skills in English, and practical computer literacy demonstrated through references or skills assessments. Networking through professional associations and maintaining a polished LinkedIn profile can also improve your visibility to hiring managers.
