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2 hours ago
To support the effective delivery of client, stakeholder and trade facilitation services at the AATC, ensuring a premium experience for businesses, visitors and institutional partners. The role provides front-line client support while coordinating stakeholder engagement, events, operational monitoring, research and reporting across the Centre’s physical and digital service environments.
Job Summary
- Employer: AATC
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Administrative
- Closing Date: 9999-12-31
Key Responsibilities
- Welcome and assist visitors, businesses, institutional stakeholders and partners, responding professionally to enquiries and service requests.
- Provide information, guidance and referrals to relevant AATC services, programmes, facilities and ecosystem partners.
- Support trade facilitation activities, Business Advisory Clinics, trade webinars and stakeholder engagement programmes.
- Assist in planning and delivering meetings, conferences, exhibitions, webinars and trade-related events.
- Coordinate event logistics, hospitality requirements, visitor registration and related service arrangements.
- Builds and maintains effective relationships with internal teams, tenants, ecosystem partners, service providers and external stakeholders.
- Monitors visitor footfall, trade enquiries, referrals and utilisation of Trade Centre services.
- Maintains accurate operational records and prepares timely performance reports for management.
- Conducts research and provides insights to support operational decision-making and service improvement.
- Supports the promotion of AATC’s physical and digital services, programmes and facilities.
- Promotes sustainability and contributes to maintaining a professional, welcoming and efficient Trade Centre environment.
Requirements
- Bachelor’s Degree in Economics, Business Administration, International Business, Marketing, Hospitality Management, Communications, or a related field.
- Relevant experience in customer service, client relationship management, administration, trade facilitation, hospitality, events or business support.
- Experience working with businesses, SMEs, tenant organisations, corporates or institutional stakeholders is an advantage.
- Exposure to international trade, trade facilitation or business development is preferred.
- Experience coordinating events, conferences, meetings or stakeholder programmes is desirable.
- Strong customer service, communication and stakeholder engagement skills.
- Excellent organisational, research, analytical and reporting abilities.
- Proficiency in Microsoft Office and relevant digital tools.
- Professional presentation, discretion, integrity and attention to detail.
- Ability to work effectively with diverse stakeholders in a multicultural environment.
- A proactive, solutions-oriented approach and passion for African trade, business development and exceptional client experiences.
How to Apply
Apply by email: collenk@headhunters.co.zw & charmainep@headhunters.co.zw
About the Company
AATC may refer to:Anglo-Argentine Tramways Company, a defunct Argentine transport company Asian American Theater Company, a non-profit theatre performance company Australian Army Transportation Corps, an Australian military unit Alvin and the Chipmunks, American virtual band
Frequently Asked Questions
What qualifications or education are typically required for a Trade Services & Client Engagement Coordinator role in Zimbabwe?
Most employers require a diploma or degree in Business Administration, Marketing, or a related field from a recognized Zimbabwean institution like UZ or MSU. Professional certifications in customer service or trade operations from bodies like ZIM or IPMZ are advantageous. Strong computer literacy, especially in Microsoft Office and ERP systems, is usually essential.
What are the typical day-to-day responsibilities of this role?
You will coordinate trade documentation, liaise with clients and regulatory bodies like ZIMRA, and manage client onboarding and relationship maintenance. Daily tasks include processing permits, tracking shipments, resolving client queries, and preparing reports for management. You may also assist with compliance checks and internal audits.
How does work culture and employer expectations differ in Zimbabwean administrative roles?
Zimbabwean employers value punctuality, respect for hierarchy, and strong interpersonal skills due to the relationship-driven business environment. Formal communication is expected, and flexibility with occasional extended hours during peak trade periods is common. Demonstrating loyalty and long-term commitment often influences career advancement.
What career progression opportunities exist from this coordinator position?
With experience, you can advance to Trade Services Manager, Client Relations Manager, or Operations Manager roles within logistics, banking, or corporate firms. Specializing in compliance or regional trade (SADC, AfCFTA) opens doors to consulting or policy advisory positions. Continuous professional development through institutions like ZIM or regional bodies accelerates growth.
What benefits are typically offered for administrative coordinator roles in Zimbabwe?
Standard benefits usually include annual leave as per the Labour Act, limited medical aid coverage, and pension contributions through NSSA or private schemes. Larger corporates may offer funeral cover, staff loans, or performance bonuses, though these vary significantly by employer size and sector. Always clarify benefit details during the interview process.
What do Zimbabwean employers look for when hiring for this role, and how should I apply?
Employers prioritize proven client handling experience, knowledge of Zimbabwe's trade regulations, and strong organizational skills with attention to detail. Submit a concise CV highlighting relevant achievements, a tailored cover letter, and certified academic documents via email or through recruitment agencies like CV People Africa or local job portals. Prepare for competency-based interviews focusing on problem-solving and stakeholder management examples.
