Job Expired

Organization Name: ZIMPOST

Job Title: INNOVATION AND DIGITAL TRANSFORMATION MANAGER

Role Purpose:
Reporting to the Head IT, the successful candidate will be responsible for the following:

Key Responsibilities

Develop and execute Zimpost’s digital transformation roadmap aligned with its mandate as a national postal, logistics and financial service provider
Modernize end-to-end mail, parcel and courier processes through digital tools, automation and tracking technologies
Integrate Zimpost platforms with e-government systems, e-commerce marketplaces and digital payment platforms
Identify and evaluate new business models that support diversification
Facilitate innovation workshops and design thinking sessions within Zimpost
Drive data analytics adoption for operational insights, route optimization, customer feedback and revenue visibility
Collaborate with other departments and ensuring digital solutions are secure, compliant with regulations and Data Protection Act
Manage relationships with technology providers, payment gateways, ecommerce partners, logistics innovators and government agencies
Coordinate with ministries, regulators and development partners supporting digital transformation
Evaluate technology proposals and negotiate vendor contracts for cost effectiveness.

Requirements

Degree in ICT, Computer Science, Information Systems, Innovation, Business Technology or related field
Master’s Degree or MBA is an added advantage
Professional certifications in digital transformation, project management (Agile, PMP, Prince2) or innovation is a MUST
Experience and exposure in the financial sector
Member of a recognized IT professional body
5-10 years working in IT, digital transformation, innovation or technology strategy roles
Demonstrated experience leading system implementations, digital and e-channel deployments, or business process automation projects.
Experience in POS and agency environments.
Experience with logistics, government service delivery platforms, financial services, or customer-facing digital products is an advantage.
Experience managing large-scale transformation across distributed networks (branches/stations) is highly desirable.

How to Apply

Submission: Submit your application, Curriculum Vitae, certified copies of academic and/or professional certificates, addressed under confidential cover to:
Head Human Resources and Administration
‘Vacant Position’ P.O. Box 3940, Harare
Deadline: Not later than 19 March 2026
Email for enquiries: [email protected]