Customer Service Advisor

Job Summary

An opportunity has risen within First Capital Bank Zimbabwe, we are looking for Customer Service Advisors to be based in Harare and flexibility to relocate would be an added advantage.

Duties And Responsibilities

Responsibilities:

Ÿ Processing withdrawals, and deposit taking.

Ÿ Purchase and sale of foreign currencies

Ÿ Answer general customer enquiries

Ÿ Referral of vouchers over specified amounts to Team Leader for authorisation

Ÿ Balance cash in own till

Ÿ Groom vouchers for call over

Ÿ Cross-selling of bank products and services

Ÿ Provide quality information to the customers on bank products.

Qualifications And Experience

Requirements

• Atleast 5 O levels including Maths and English
• Good A level passes
• Atleast a 2.1 class Undergraduate degree in Sales/Marketing/Banking and Finance or any other relevant degree
  Technical Skills
• Basic Numeracy skills
• Basic Keyboard skills to operate a counter terminal
• Tact when dealing with difficult or angry customers
• Basic courtesy to determine customer needs
• Good oral communication