Customer Experience Officer – Front Office 1841 views

Zuva Petroleum (Pvt) Ltd invites applications from suitably qualified and experienced candidates to fill the position of Customer Experience Officer – Front Office based in Harare.

Qualifications/ Experience

• Degree in Marketing or Administration
• A minimum of 2 years business experience
• Demonstrated ability to operate independently with a minimum supervision and interact with other divisions.
• Customer service experience

Duties / Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquires
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Answering and transferring phone calls.
• Screening phone calls where necessary
• HSSE induction for walk in customers
• Maintaining a visitors and callers register always
• Ensuring that internal clients are adhering to the telephone etiquette and procedures
• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Welcoming clients and providing first level assistance before referring to a specific section.
• Administration duties of Marketing Services department.
• Customer experience duties as assigned by the supervisor
• Assist to conduct Internal Customer Services Researches
• Demonstrated ability to operate independently with a minimum of supervision and interact with other divisions within Retail and other functions.

Application Procedure
Applications accompanied by detail curriculum vitae are to be submitted to [email protected] on or before 17 July 2018