CUSTOMER EXPERIENCE AGENTS-FIXED TERM (HARARE, BULAWAYO, KWEKWE, MUTARE) (REF 02/11/2018)

About the company

Powertel Communications (Private) Limited, a wholly owned subsidiary of ZESA Holdings is a licensed Internet Access Provider Class A operator. Powertel offers a variety or ICT services which include connectivity, content and Voice over Internet Protocol. The Company is an equal opportunity employer and is herein inviting suitably qualified candidates for the post below.

CUSTOMER EXPERIENCE AGENTS-FIXED TERM (HARARE, BULAWAYO, KWEKWE, MUTARE) – (REF 02/11/2018)

The position exists to ensure excellent customer experience through effective execution Of retail services

Key Performance Areas

• Market Powertel products and services
• Monitor and report on performance of products and services
• Ensures customer satisfaction through timeous attendance to customer queries and request
• Develops and updates client database
• Responsible for cashiering and receipting Any other Tasks that maybe assigned by the Supervisor/Management

Qualifications and Experience

• A Diploma in Marketing/ Information Technology/ Sales/Business Studies/Accounting or equivalent
• At least 2 years relevant experience
• Experience in a telecommunications environment distinct advantage

Other Personal Attributes

• Honesty and integrity
• Superior customer service skills
• Numerical skills

It is not company policy for any prospective job applicants to pay the organization or any of its employees any fee towards the recruitment process.