Call Centre Agents X3

Applications are invited from suitably qualified and experienced candidates to fill the positions below which have arisen within the Operations Department.

The persons will be responsible for attending to incoming customer calls, liaising with Complex Managers and bikers to service customer orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general product and service information. They should also be able to inform customers of the product terms and features and project a professional company image through voice and online interactions.

Requirements:

• Marketing/English and Communication or equivalent Degree
• High School qualifications including English Language
• Must have at least 3 years’ relevant experience in Public Relations or Call Centre environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills
• Must be 25 years and above