Fidelity Life Financial Services, a member of the Group, is inviting applications from qualified and experienced candidates for the position of Back Office Administrator in Harare, Zimbabwe.
Job Summary
- Employer: Fidelity Life
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Finance
- Closing Date: 2026-09-23
Key Responsibilities
- Ensuring that monthly billing, collections, and debt-monitoring activities are performed in accordance with approved company procedures and standards.
- Monitoring the client debt portfolio and identifying early warning signs of delayed, missed or potentially missed payments.
- Promptly reporting and escalating material collection and credit risks to management in accordance with the approved escalation process.
- Maintaining an efficient, accurate and up-to-date filing and record-management system.
- Developing and maintaining effective working relationships with employer HR and Finance teams to support timely billing and collections.
- Following up outstanding amounts and agreed payment commitments with clients in a professional, firm, and constructive manner.
- Handling billing, repayment and account queries and ensuring their timely resolution, preferably within 48 hours.
- Providing accurate statements, repayment information and reconciliations to clients and other authorised stakeholders as required.
- Maintaining effective communication with internal and external stakeholders, particularly where payment issues require urgent attention or escalation.
- Preparing, verifying and distributing monthly billing, deduction, and repayment schedules accurately and within agreed timelines.
- Obtaining and following up on schedules and supporting information required from clients for the processing of bulk payments.
- Reconciling stop-order receipts, bulk payments and other client remittances against monthly billings and amounts due.
- Processing and accurately allocating daily bank receipts in the system on a timely basis.
- Proactively following up all outstanding amounts and clients whose payments have not been received by the due date.
- Continuously monitoring client debt, arrears, and repayment behaviour, maintaining an accurate and up-to-date record of the debt and collections position.
- Engaging clients regarding failed stop orders, missed deductions and other payment failures, and following up to ensure that arrears are resolved within the prescribed period.
- Promptly escalating any indication of non-payment, potential default, repeated missed payment commitments, failed stop orders or material deterioration in payment behaviour to the Operations Manager.
- Maintaining complete and accurate records of billing, collections activity, client payment commitments, payments received and follow-up actions.
- Maintaining the accuracy and integrity of data in the Loan Management System.
Requirements
- A Bachelor’s degree in Finance, Business Administration or a related field.
- At least two years’ relevant experience in back-office administration, billing, collections, debt monitoring, data management or loan administration.
- Practical experience in financial reconciliations and client account administration.
- Experience in collections follow-up, account monitoring, and the resolution of client queries.
How to Apply
Apply by email: careers@fidelitylife.co.zw
About the Company
Fidelity Life Assurance Company Limited is a distinguished integrated financial services group operating exclusively within Zimbabwe. The company offers a comprehensive array of solutions, including life assurance, pension schemes, and group employee benefits tailored for individuals and corporates across the nation. With a robust presence throughout Zimbabwe, Fidelity Life is dedicated to empowering its clients with long-term financial security and wealth growth opportunities. Beyond its core insurance offerings, the company also diversifies its contributions to the Zimbabwean economy through microfinance and property investment. Its unwavering commitment is to deliver reliable and accessible financial products that cater to the evolving needs of Zimbabweans.
Financial Solutions for Life.
Frequently Asked Questions
What qualifications or certifications are typically required for a Back Office Administrator role at a Zimbabwean insurance company like Fidelity Life?
Most employers require a minimum of five O-Level passes including English and Mathematics, plus a diploma or degree in Business Administration, Accounting, or Finance. Professional certifications such as CIS, IAC, or LOMA are highly advantageous and often preferred for career advancement.
What are the typical day-to-day responsibilities of a Back Office Administrator in Zimbabwe's insurance sector?
Daily tasks include processing policy applications, maintaining client records, handling premium collections and reconciliations, preparing reports for regulatory compliance, and liaising with underwriters and sales teams. Accuracy and attention to detail are critical due to strict requirements from IPEC and the Insurance Act.
How does workplace culture and employer expectations differ in Zimbabwean financial services compared to other sectors?
Zimbabwean insurance firms typically emphasize formal dress codes, hierarchical respect structures, and punctuality given Harare's traffic challenges. Employers expect high integrity due to handling sensitive financial data, and overtime during month-end or audit periods is common without additional compensation in many organizations.
What realistic career progression paths exist for Back Office Administrators in Zimbabwe's insurance industry?
With experience and additional qualifications, administrators can advance to Senior Administrator, Team Leader, or Operations Manager positions within 3-7 years. Some transition to underwriting, claims management, or compliance roles, while others pursue executive paths through the Chartered Insurance Practitioner designation.
What employee benefits are standard for Back Office Administrator positions at Zimbabwean insurance companies?
Most established insurers provide medical aid cover through schemes like CIMAS or PSMAS, pension contributions to NSSA or private funds, and annual leave of 21-30 days depending on tenure. Lunch allowances, funeral cover, and performance bonuses vary significantly by employer size and financial stability.
What do Zimbabwean insurance employers specifically look for when hiring Back Office Administrators, and how should one apply effectively?
Employers prioritize candidates with proven numerical accuracy, proficiency in Pastel or SAP, and clean criminal records due to fiduciary responsibilities. Applications should include certified academic documents, references from previous supervisors, and be submitted directly through company websites or recruitment agencies like CV People Africa rather than unsolicited walk-ins.
