OUTBOUND CONTACT CENTRE AGENTS (CONTACT CENTRE OUTBOUND SALES CLERK) – Doves Holdings 119 views

Key Responsibilities

• Make outbound telephonic calls to prospective and existing customers to Market and Sell/Upsell/Cross-sell insurance and related financial products and promotions to customers over the phone.
• Collect information from clients on their risk profiles in order to offer them the proper insurance and financial solutions.
• Provide good customer relationship management through good customer service from sale to delivery, and offer any after-sales support.
• Explain the merits of the Company’s products to customers in a bid to help them make informed purchasing decisions.
• Deliver prepared scripts regarding products and promotions to inform customers and generate leads.
• Respond to questions and concerns of customers over all touchpoints, according to established policies and procedures.

Requirements

• A Bachelor’s degree in Risk Management, Insurance, Business administration or Marketing.
• Excellent communications and customer service skills.
• Experience of a job where HIGH LEVELS OF CUSTOMER SERVICE were required.
• Ability to work independently and with minimum supervision.
• Ability to follow instructions accurately.
• Ability and willingness to learn excellent communication and interpersonal skills.
• Ability to cope with the emotional demands of the job.
• Happy to be flexible when called upon to work additional hours at short notice.

How to Apply