OPERATIONS MANAGER – Zimpost 132 views

Key Responsibilities

• Provide a nationwide operational leadership in the delivery of fast, efficient and reliable postal, courier, agency and financial services
• Management of branch operations including Digital Information Centres to ensure strict adherence to brand, systems, regulations and procedures.
• Ensure requisite structures, systems and procedures are in place to drive agreed strategies.
• Ensure delivery of customer focused and profitable services throughout the postal network
• Plans and recommends measures for postal network expansion and postal services ensuring a balanced overall approach between profit motivated objectives and social obligations
• Coordinates compilation of Revenue and Expenditure and Capital Budgets for Postal Operations
• Implements effective Quality of Service Monitoring and development of KPI’s, metrics and Measurement Systems for the network.
• Attainment of regulatory delivery standards and other licence requirements.
• Product stocking to ensure that cash is not tied up in stocks while at the same time ensuring that there are no stock outs.
• Analyze and report on operational performance, identifying areas of improvement

Requirements

• A Bachelor’s Degree in Business Studies, or another related qualification.
• Post-Graduate Qualification e.g. MBA, MBL or other Professional Qualification will be an added advantage
• Experience in data analytics including development of KPI’s.
• Experience in Operations Management is a requisite.
• A minimum of 5 years’ experience, 3 of which must be at Managerial level.

How to Apply

REF Code: POST B