Cimas Health Group, committed to inspire healthier communities, invites applications from qualified and experienced candidates for the Operations Manager position. This role will act as the Fund’s primary liaison across operational functions, ensuring alignment, visibility, and coordination of activities that drive member value and overall Fund performance. Reporting to the Principal Officer.
Job Summary
- Type: full-time
- Location: Harare
- Category: Operations
- Closing Date: 2026-06-16
Key Responsibilities
- Oversees daily operations of the Medical Fund, ensuring all functional teams collaborate effectively and deliver on performance targets.
- Serves as a connector between market-facing functions (Business Development, Key Account Management), Member serving functions (Medco and Health Services) and internal enabling departments (IT, Marketing, Finance)
- Conducts regular market visits to observe member interactions, assess service delivery, and escalate identified issues to relevant units for resolution
- Leads end-to-end management of strategic projects that enhance operational efficiency, establish market or product expansion, or improve fund performance and member service quality.
- Establishes robust project governance structures that clearly define ownership, accountability, decision rights, and escalation paths across functions.
- Updates, and maintains the Fund’s risk register in consultation with key functions Leads Fund coordination for risk management activities, including those beyond direct Fund control, by triggering timely action, and facilitating cross-functional collaboration to mitigate impact.
- Follows up on the implementation of agreed management actions, ensuring timely closure of issues identified through audits, reviews, or operational risk assessments.
- Participates directly in client engagements to understand operational bottlenecks, provide escalation support beyond the Business Development Head and Principal Officer, and ensure timely resolution of client and partner issues.
- Engages in networking activities to identify potential partnerships, gather market intelligence, and strengthen client relationships in alignment with business growth objective.
Requirements
- First degree in Business Management/ Administration, Public Health, or equivalent.
- Certification in Project Management, Certification in Change Management or Certification in Sales Management.
- Post qualification in Operations Management or related field.
- 5-7 years’ experience in operations management or related field.
- 4-6 years’ experience Experience managing third-party vendors.
How to Apply
If you meet the stipulated requirements submit your application together with proof of qualifications and experience to the email below. Applications to arrive no later than Tuesday 16 June 2026 and should be directed to [email protected]
About the Company
Cimas Health Group is a leading integrated healthcare provider with extensive operations throughout Zimbabwe. The group delivers a comprehensive suite of health services, encompassing medical aid packages, a wide network of primary care clinics, dental services, and pharmacies. Dedicated to improving public health, Cimas plays a vital role in expanding access to quality healthcare for individuals and corporate clients across the nation. With a strong commitment to the well-being of Zimbabweans, the group continually adapts its offerings to address the country's evolving health landscape. This proactive approach ensures they remain a trusted partner in health for communities nationwide, from urban centers to rural areas.
Providing Integrated Healthcare Solutions for Zimbabwe.
Website: https://cimas.co.zw/
Frequently Asked Questions
What typical qualifications and experience are required for an Operations Manager role focused on a fund, especially in Zimbabwe?
Candidates typically need a Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. Professional certifications in project management or financial services operations would be a significant advantage, coupled with several years of progressive experience in an operational management capacity within a fund or financial services environment.
What are the common day-to-day responsibilities of an Operations Manager for a fund in the Zimbabwean context?
Daily tasks include overseeing fund administration processes, ensuring compliance with local financial regulations, and managing operational staff. You would also be responsible for optimizing workflows, resolving operational issues, and preparing performance reports for stakeholders.
What should I expect regarding the work culture and expectations for an Operations Manager in Zimbabwe?
The Zimbabwean work culture often emphasizes respect for hierarchy, professionalism, and strong interpersonal relationships within the team. Expect a results-oriented environment where adaptability, problem-solving, and adherence to regulatory frameworks are highly valued.
What are the realistic career progression opportunities for an Operations Manager for a fund in Zimbabwe?
Successful Operations Managers can advance to senior management roles such as Head of Operations, Chief Operations Officer, or even transition into more strategic roles within finance or administration. Further professional development and networking within the financial sector can accelerate these paths.
What typical benefits can an Operations Manager expect in Zimbabwe, such as leave, medical aid, or pension?
Standard benefits usually include statutory annual leave, medical aid coverage, and a pension fund contribution as per Zimbabwean labour laws and company policy. Some employers may also offer performance-based bonuses, transport allowances, or group life assurance.
What do Zimbabwean employers typically look for in an Operations Manager application, and what's the best way to apply?
Employers seek demonstrable leadership skills, a strong track record in operational efficiency, and a solid understanding of local financial regulations. Tailor your CV and cover letter to highlight these competencies, often submitting them online via the company's career portal or a professional networking site.