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Job Summary
- Type: full-time
- Location: Harare
- Category: Information Technology
- Closing Date: 2026-06-17
Key Responsibilities
- Oversees and maintains all hotel IT systems, including servers, networks, PMS (Property Management System), POS (Point of Sale), and telecommunication systems.
- Ensures seamless integration of hotel applications such as front desk management, reservations, guest services, and accounting software.
- Implements and maintains cybersecurity measures to protect sensitive guest and hotel data.
- Provides technical support and training to hotel staff on IT systems and applications.
- Acts as the first point of contact for IT-related issues and ensure timely resolution.
- Manages IT-related procurement, including software licenses, hardware, and service agreements.
- Liaises with technology vendors and service providers to ensure optimal IT solutions for hotel operations.
- Implements innovative IT solutions to enhance guest experiences, such as mobile check-ins, digital key access, and AI-driven concierge services.
- Optimizes the hotel’s digital presence, including Wi-Fi services, smart room technologies, and CRM systems.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5 Years of experience in previous senior leadership IT Field Service.
- Experience with hotel-specific software such as Opera, Micros, or similar systems.
- System-related professional certifications desired.
- Strong knowledge of networking (LAN, WAN, Wi-Fi), cybersecurity, and cloud computing.
- Proficiency in Windows Server, Linux, database management (SQL), and virtualization.
- Familiarity with VoIP, CCTV, and biometric access control systems
How to Apply
To apply, visit our website at www.headhunters.co.zw, click on the “Vacancies” section, and submit your application online
About the Company
Head Hunters Incorporated is currently one of the leading Human resources consultants firm in Zimbabwe.We employ 22 employees full time and a wide range of over 20 associate consultants including registered psychologists and computerized fully licensed software for profiling positions and individuals.
Frequently Asked Questions
What are the essential qualifications and experience for an IT Manager role in a Zimbabwean hotel?
Employers typically seek a Bachelor's degree in Information Technology, Computer Science, or a related field, alongside professional certifications like CompTIA, CCNA, or Microsoft Certified Professional. Crucially, several years of practical experience managing IT infrastructure, network systems, and hotel-specific software (e.g., PMS, POS) is expected.
What are the typical day-to-day responsibilities of a Hotel IT Manager in Zimbabwe?
You would manage and maintain all hotel IT infrastructure, including networks, servers, Wi-Fi, and telecommunication systems, ensuring seamless operation for guests and staff. This also involves supporting hotel-specific applications like Property Management Systems (PMS) and Point of Sale (POS), troubleshooting issues, and implementing cybersecurity measures.
What is the typical work culture and expectation for an IT Manager within the hospitality sector in Zimbabwe?
The hospitality sector in Zimbabwe values excellent problem-solving skills, resourcefulness, and a strong service-oriented approach, often requiring flexibility to respond to urgent IT issues outside regular hours. You'll be expected to collaborate effectively with various departments and demonstrate adaptability in maintaining systems with potentially limited access to certain resources.
What are the realistic career progression opportunities for a Hotel IT Manager in Zimbabwe?
Successful Hotel IT Managers can progress to more senior IT roles within larger hotel groups, such as Regional IT Manager, overseeing multiple properties. Opportunities may also arise in related IT consultancy roles or by transitioning into broader management positions within the hospitality industry, leveraging their operational understanding.
What should I emphasize in my application to stand out for an IT Manager position in a Zimbabwean hotel?
Highlight your hands-on experience with hotel-specific systems and your ability to manage IT infrastructure effectively, particularly in environments with unique resource constraints. Emphasize your problem-solving capabilities, strong communication skills, and understanding of local operational challenges within the Zimbabwean hospitality industry.