A well-established tourism and travel company is looking for a qualified and results-driven Travel Consultant to join its team.
The successful candidate will be responsible for marketing and selling holiday packages, destination experiences, travel services and air tickets to international and regional clients, with a strong focus on growing the company’s international customer base.
Job Summary
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Sales
- Closing Date: 2026-10-05
Key Responsibilities
- Growth in international enquiries and bookings
- Conversion of enquiries into confirmed sales
- Holiday package and air-ticket sales
- New client acquisition
- Repeat business and client retention
- Development of international travel markets
- Achievement of agreed monthly and annual sales targets
Requirements
- A Diploma or Degree in Travel and Tourism, Tourism Management, Travel Operations, Hospitality or a related field.
- Relevant qualification and/or certification in Travel Consulting or Air Ticketing.
- Demonstrable experience in travel sales and marketing, preferably within a tour operator, travel agency, destination management company or airline environment.
- Experience in selling international holiday packages and air tickets.
- Strong knowledge of travel destinations, tourism products and travel industry practices.
- Experience working with airline reservation and ticketing systems such as Amadeus, Galileo, Sabre or equivalent will be an advantage.
- Proven ability to generate leads, convert enquiries into sales and meet sales targets.
- Excellent written and verbal communication skills.
- Strong negotiation, presentation and interpersonal skills.
- Good computer literacy and familiarity with digital sales and social media platforms.
- Ability to develop and maintain relationships with international clients and tourism partners.
- High level of professionalism, attention to detail and customer-service orientation.
How to Apply
Frequently Asked Questions
What qualifications or education do I need to become a Travel Consultant in Zimbabwe?
Most employers prefer a diploma or degree in Tourism, Travel and Tourism Management, or Business Studies from institutions like the University of Zimbabwe or polytechnics. A certificate from the International Air Transport Association (IATA) is highly valued and often required for booking international flights. Strong computer skills and proficiency in English are essential.
What are the typical day-to-day responsibilities of a Travel Consultant?
You will consult with clients to understand their travel needs, research and book flights, accommodation, and tours using global distribution systems like Amadeus or Galileo. You will also prepare itineraries, process payments, handle visa documentation, and resolve travel disruptions. Sales targets and commission-based incentives are common in this role.
How does the work culture and employer expectations differ in Zimbabwe for this role?
Employers expect high professionalism, punctuality, and strong customer service skills, often requiring weekend and holiday work due to travel industry demands. Dress codes are typically formal, and building long-term client relationships is crucial for success. Networking within Zimbabwe's close-knit business community can significantly advance your career.
What career progression opportunities exist for Travel Consultants in Zimbabwe?
With experience, you can advance to Senior Travel Consultant, Team Leader, or Branch Manager positions within established agencies. Some professionals move into corporate travel management, tour operations, or start their own travel agencies. Specializing in niche markets like luxury travel or safari tourism can also open higher-earning opportunities.
What benefits are typically offered to full-time Travel Consultants in Zimbabwe?
Benefits vary by employer but commonly include annual leave as per the Labour Act, limited medical aid coverage, and pension contributions through NSSA or private schemes. Larger agencies may offer staff travel discounts and performance bonuses. Smaller firms often provide fewer benefits, so it is important to clarify terms during interviews.
How should I apply for Travel Consultant positions, and what do Zimbabwean employers prioritize?
Apply directly to travel agencies, tour operators, and corporate travel departments with a tailored CV highlighting customer service experience and any IATA certification. Employers prioritize proven sales ability, attention to detail, and familiarity with booking systems. Practical experience through internships or entry-level roles significantly improves your chances, even if unpaid initially.