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TRAINING COORDINATOR – CICM

CHARTERED INSTITUTE OF CUSTOMER MANAGEMENT (CICM)

An opportunity has arisen at our Zimbabwe Offices for a highly organised individual, who is excellent at multi-tasking, and can work under pressure with minimum supervision to join our Operations Team as a TRAINING COORDINATOR. The primary focus of the role is to provide high quality administration for the institute’s training activities, support the management team, as well as delivering a quality service to the students and members enrolled in the programs.

DUTIES AND RESPONSIBILITIES

Effectively marketing the Institute’s membership, professional & in-house programs to grow our client/student database
Interacting and maintaining liaison between members & students with the Institute
Coordinating academic services, which include an effective registration and admission process for students.
Liaising with all relevant stakeholders, including, lecturers and students, partners, service providers with regards to running of programmes at the Institute
Maintaining the academic calendar per programme, detailing the modules, module dates, lecturers, students and the appropriate classes for the lectures. Maintaining module attendance registers and records in respect of all lectures run.
Providing student support and assistance
Ensuring total customer satisfaction in all the Institutes services.
Producing ad-hoc and monthly department reports
Appointing module writers, lecturers, examiners and moderators for programs
Coordinating the training of programs
Planning and Setting of dates for all Examinations
Venue reservations for lectures and examinations
Coordinating examiners in examination setting, moderation and marking
Quality control of examination papers, results and certificates
Generating examination papers, results and certificates once final checks and balances have been made
Processing appeals for remarks and exemptions and recommending to the Registrar for approval
Coordinating invigilation of examinations.
Invoicing, reconciling accounts and relationship management for key clients.

REQUIREMENTS

Degree in Business Administration/ Marketing or equivalent from a recognized Institution
Relevant work experience.
Be ready to travel and work beyond normal working hours if and when necessary.
Valid Passport
Valid light vehicle driver’s license

Interested candidates should email a detailed CV to [email protected] on or before the 3rd of Aug 2019.

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