SHOP MANAGER – First Pack Marketing

DESCRIPTION

The Shop Manager is responsible for ensuring that the branch delivers its objectives. This includes delivering good customer service, branch performance, cash controls, stock accountability, staff management and maintenance of branch ‘facilities. The Shop Manager is responsible for ensuring that the store offers clients first class service.

DUTIES

To drive the shop towards the organizational goals.
Provide exceptional customer service and ensure the subordinate also provide the same level of service.
Resolve customer complaints.
Ensure the interior and the exterior of the shop is maintained in accordance with company standards;
Management of all operational issues, to include shop housekeeping and administrative duties(including opening and closing times) and physical inventories.

Maintaining shop cleanliness.
Manage store revenue, including cash/ cheque handling, banking as well as operator and bank deposit reconciliations.
Zero tolerance to cash losses.

REQUIREMENTS

Degree in Marketing
2 Years Experience in a retail setup is an added advantage