Chicken House is looking for a dynamic, responsible and customer-focused Shift Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of the outlet during their assigned shift, maintaining high service standards and leading the team to achieve operational and sales targets.
Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality
- Closing Date: 2026-08-07
Key Responsibilities
- Supervise and coordinate staff during the assigned shift.
- Ensure excellent customer service and handle customer queries or complaints professionally.
- Monitor food preparation, quality, presentation and adherence to Chicken House standards.
- Ensure compliance with hygiene, health and safety procedures.
- Manage cash handling, daily till procedures and shift reconciliations.
- Monitor stock levels and report shortages, wastage or variances.
- Ensure the outlet is clean, organised and ready for business at all times.
- Allocate duties and manage staff performance during the shift.
- Monitor sales and operational performance against targets.
- Ensure company policies and procedures are followed consistently.
- Prepare shift reports and communicate operational issues to management.
- Assist with opening and closing procedures when required.
Requirements
- Minimum 2 years’ experience in a supervisory or management role, preferably in a fast-food or hospitality environment.
- Strong leadership and people-management skills.
- Excellent communication and customer-service skills.
- Good numerical, organisational and problem-solving abilities.
- Ability to work under pressure in a fast-paced environment.
- Basic computer literacy.
- Must be reliable, disciplined and able to work flexible shifts, including weekends and public holidays.
How to Apply
Apply by email: [email protected]
About the Company
The Chicken House is a publishing company owned by Scholastic Corporation, specialising in children's fiction.
Website: https://chickenhousezw.com/
Frequently Asked Questions
What qualifications and experience are typically required for a Shift Manager role in a Zimbabwean chicken house?
Employers commonly seek candidates with a Diploma in Hospitality Management, Food Science, or a related field. Significant practical experience in fast-food or restaurant operations, particularly in a supervisory capacity, is highly valued.
What are the common day-to-day responsibilities of a Shift Manager at a chicken house in Zimbabwe?
Daily duties involve overseeing staff and shifts, ensuring food preparation adheres to quality and hygiene standards, and managing customer service interactions. You will also handle inventory, cash reconciliation, and maintain efficient operational flow during your shift.
What is the typical work culture and what are the expectations for a Shift Manager in the Zimbabwean hospitality sector?
The work culture often emphasizes strong teamwork, respect for hierarchy, and resilience in managing operations with available resources. Employers expect punctuality, strict adherence to company policies, and effective leadership in a fast-paced environment.
What are the realistic career progression paths for a Shift Manager in the Zimbabwean fast-food industry?
Successful Shift Managers can typically advance to Assistant Restaurant Manager, then to Restaurant Manager, overseeing the entire outlet's performance. Within larger chains, opportunities may extend to regional management or corporate training roles.
What kind of benefits can a Shift Manager typically expect in the Zimbabwean hospitality industry?
Standard benefits often include annual leave, sick leave, and sometimes a basic medical aid contribution or access to a company clinic. More established employers may also offer pension contributions after a successful probation period.
How should I apply for this role, and what do Zimbabwean employers look for in a Shift Manager candidate?
Submit a comprehensive CV detailing your operational and leadership experience, along with a concise cover letter tailored to the role. Employers prioritize candidates demonstrating strong problem-solving skills, excellent customer service abilities, and the capacity to perform well under pressure.