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Zimnat Microfinance is part of the Zimnat Group, a diversified financial services provider offering integrated solutions across Life Assurance, General Insurance, Asset Management and Microfinance. We are committed to empowering individuals and SMEs through responsible lending, strong portfolio management and customer-focused financial solutions. Zimnat Microfinance is seeking suitably qualified and results-oriented Recoveries Officers. The role is responsible for managing delinquent loan accounts and contributing to the maintenance of a healthy and sustainable loan portfolio in line with the organisation’s credit and risk management frameworks.
Job Summary
- Type: full-time
- Location: Harare
- Category: Finance
- Closing Date: 2026-08-12
Key Responsibilities
- Follow up on delinquent accounts through calls, SMS, field visits and formal notices.
- Negotiate repayment plans and ensure customers adhere to agreed terms.
- Conduct field investigations on overdue clients where necessary.
- Prepare daily and weekly arrears reports for management.
- Support litigation processes, including preparation of documentation for Small Claims Court and liaison with legal practitioners.
- Assist in maintaining, reconciling and analyzing written-off and non-performing loan portfolios.
- Maintain updated records of client interactions and payment arrangements.
- Recommend appropriate recovery strategies for difficult accounts.
- Work closely with branch teams to maintain healthy loan portfolios.
Requirements
- Degree or Diploma in Banking, Finance, Business Management or related field.
- At least 2 years’ experience in debt collection or recoveries within a financial institution.
- Valid driver’s licence is an added advantage.
- Conversant with court processes, including Small Claims Court and litigation of bad debts.
- High ethical standards given the nature of the role.
- Strong negotiation and communication skills.
- High levels of professionalism, integrity and persistence.
- Strong attention to detail and organizational skills.
- Ability to handle difficult conversations professionally.
- Good analytical and problem-solving skills.
How to Apply
To apply, please visit: tinyurl.com
About the Company
Zimnat Microfinance stands as a leading financial institution, maintaining a strong and active presence throughout Zimbabwe. Operating as a crucial entity within the larger Zimnat Insurance Group, its core mission is to extend vital access to finance. The company is dedicated to providing diverse financial solutions to individuals across the country, thereby fostering greater economic participation. Through its services, Zimnat Microfinance plays a significant role in supporting the varied financial needs of communities within Zimbabwe.
Providing access to finance for individuals and fostering economic inclusion in Zimbabwe.
Website: https://zimnat.co.zw/microfinance/
Frequently Asked Questions
What are the typical educational qualifications or certifications required for a Recoveries Officer role in Zimbabwe?
Most employers seek candidates with a diploma or degree in Banking, Finance, Accounting, or Business Studies. Relevant professional certifications in credit management or debt collection can also be highly advantageous.
What does a Recoveries Officer typically do on a daily basis, especially in a microfinance context in Zimbabwe?
Daily responsibilities involve contacting clients with overdue payments to negotiate repayment plans and implement effective debt recovery strategies. This includes diligent record-keeping, client communication, and sometimes field visits to follow up on defaulting loans in various communities.
What is the typical work culture and what are the key expectations for a Recoveries Officer in a Zimbabwean microfinance institution?
The work culture often emphasizes target achievement, strong communication, and a resilient, results-driven approach. Recoveries Officers are expected to maintain professionalism, exercise empathy while being firm, and adhere strictly to regulatory guidelines.
What are the realistic career progression paths for a Recoveries Officer within the finance sector in Zimbabwe?
Successful Recoveries Officers can progress to Senior Recoveries Officer, Team Leader, or even Credit Manager roles within microfinance or banking. Specialization into areas like legal recoveries or credit analysis is also a possible growth path.
What kind of benefits, such as leave, medical aid, or pension, can one typically expect from a Recoveries Officer role in Zimbabwe?
Typical benefits often include statutory annual leave, sick leave, and possibly contributions towards a medical aid scheme. Some established institutions may also offer a pension fund or group life assurance, varying by employer and their specific policies.
What is the best way to apply for this role in Zimbabwe, and what key qualities do employers look for in successful candidates?
Applications are usually submitted online through company websites or professional job platforms, requiring a well-structured CV and cover letter. Employers value strong negotiation skills, excellent communication, attention to detail, and a proven track record of meeting recovery targets.