Applications are invited from suitably qualified and experienced persons to fill the position of Receptionist Cashier at Montclair Resort and Conference.
Job Summary
- Employer: Rainbow Tourism Group
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Hospitality
- Closing Date: 2026-09-21
Key Responsibilities
- Taking guest reservations, checking in and checking out guests and conducting cashiering functions.
- Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.
- Attending to guests and guest enquiries, interacting with guests and collecting guest feedback.
- Taking note of guests’ special needs and communicating accordingly.
Requirements
- Holder of a Diploma in Tourism and Hospitality Management or equivalent.
- Knowledge of Opera system is a requirement.
- At least 2-3 years’ relevant experience in a similar post.
- Yield management and sales skills are an added advantage.
- Ability to work under minimum supervision.
- High level of attention to detail.
- Good communication and interpersonal skills.
How to Apply
To apply, please visit: rtgafrica.com
About the Company
Rainbow Tourism Group is a leading diversified hospitality and tourism company firmly rooted in Zimbabwe, listed on the Zimbabwe Stock Exchange. The company proudly owns and manages a portfolio of iconic hotels and resorts across the nation, including the prominent Rainbow Towers Hotel in Harare, the Victoria Falls Rainbow Hotel, and A'Zambezi River Lodge. Beyond accommodation, RTG is a key player in the conferencing sector, managing the Harare International Conference Centre (HICC). With a commitment to enhancing Zimbabwe's tourism landscape, the group offers a wide range of services spanning leisure, business travel, and event management, contributing significantly to the local economy and employment.
Zimbabwe's premier hospitality and conferencing solutions provider.
Frequently Asked Questions
What qualifications or education do I need to become a Receptionist Cashier at a hotel like Rainbow Tourism Group?
Most employers in Zimbabwe require at least 5 O-Level passes including English and Mathematics, with a certificate or diploma in Hospitality Management, Front Office Operations, or Accounting being highly advantageous. Computer literacy, especially proficiency in MS Office and hotel management software like Opera or Fidelio, is often essential. Some employers may also prefer candidates with a Zimbabwe Tourism Authority (ZTA) certification or relevant training from institutions like the Hotel and Catering School.
What are the typical day-to-day responsibilities of a Receptionist Cashier in Zimbabwe's hospitality sector?
You will greet and check in guests, handle reservations and room allocations, process payments and manage cash floats, and issue receipts while maintaining accurate financial records. The role also involves answering telephone calls, addressing guest complaints, coordinating with housekeeping and maintenance, and preparing daily revenue reports. In Zimbabwe, you may also assist with foreign currency transactions and mobile money payments like EcoCash, which are common in the tourism industry.
What is the work culture like for Receptionist Cashiers in Zimbabwe, and what expectations should I be prepared for?
Zimbabwean hospitality employers typically expect high professionalism, punctuality, and excellent grooming standards, often requiring uniforms and name tags. Shift work is standard, including nights, weekends, and public holidays, as hotels operate 24/7. You should also be prepared to demonstrate respect for hierarchy, use polite formal language with guests and supervisors, and maintain discretion regarding guest information.
What career progression opportunities exist for a Receptionist Cashier in Zimbabwe's hospitality industry?
With experience and additional qualifications, you can advance to Senior Receptionist, Front Office Supervisor, or Assistant Front Office Manager, eventually reaching Front Office Manager or Rooms Division Manager positions. Some professionals transition into revenue management, guest relations, or sales coordination roles within the hotel group. Pursuing a Higher National Diploma or degree in Hospitality Management from institutions like the University of Zimbabwe or Midlands State University can accelerate your promotion prospects.
What benefits are typically offered to Receptionist Cashiers in Zimbabwe's hospitality sector?
Benefits vary by employer but commonly include statutory annual leave, sick leave, and maternity leave as prescribed by Zimbabwean labour law. Larger hotel groups may offer medical aid schemes, pension contributions through NSSA or private funds, and staff meals during shifts. Some establishments also provide uniform allowances, discounted accommodation at group properties, and performance-based incentives, though these are not guaranteed across all employers.
How do I apply for a Receptionist Cashier position, and what do Zimbabwean employers look for in applications?
Submit a professional CV with a cover letter highlighting your customer service experience, cash handling skills, and any hospitality training to the hotel's HR department or through advertised channels like The Herald, online job portals, or the company's website. Employers value candidates with strong communication skills in English and local languages, a neat appearance, and references from previous hospitality or retail roles. Be prepared for practical assessments such as typing tests, cash handling simulations, and face-to-face interviews during the selection process.
