To manage patient reception services while ensuring accurate billing, claims processing, and administrative support to hospital operations.

Job Summary

Employer: TAI & CO consult
Job Type: Full-time
Location: Harare, Zimbabwe
Category: Healthcare
Closing Date: 2026-09-22

Key Responsibilities

Register and receive patients at the hospital reception.
Maintain accurate patient records and appointment schedules.
Prepare invoices for hospital services rendered.
Process medical insurance claims and billing documentation.
Receive payments and maintain proper financial records.
Provide administrative support to hospital departments.

Requirements

Diploma or certificate in Administration, Accounting or Business Studies.
Experience in front office administration or billing.
Basic computer literacy.
Customer service orientation.
Attention to detail.
Good communication and organisational skills.
Basic accounting and billing knowledge.

How to Apply

Apply by email: talent@taiconsult.co.za

Frequently Asked Questions

What qualifications or certifications are typically required for a Reception, Claims and Billing Clerk in a Zimbabwean healthcare consultancy?

Typically, employers look for a diploma or certificate in office administration, health records, or a related field. Strong computer skills, especially in billing software and MS Excel, are important. Relevant experience in a clinic or hospital reception is a big advantage.

What are the common day-to-day responsibilities for this role in a healthcare setting?

You will handle patient reception, scheduling appointments, and answering inquiries. You will also process medical claims, verify insurance details, and manage billing/invoicing for services rendered. Keeping accurate records and reconciling payments daily is essential.

What should I expect regarding local work culture and expectations for this role in Zimbabwe?

Workplaces in Zimbabwe expect professionalism, punctuality, and a customer-friendly attitude, especially in healthcare. You should be comfortable working under pressure and with tight deadlines for claims submissions. Attention to detail is critical to avoid billing errors that cause payment delays.

What realistic career progression paths exist for a reception and billing clerk in Zimbabwe?

With experience, you can move into senior billing officer, medical records supervisor, or patient accounts coordinator roles. Some clerks advance into healthcare administration by pursuing additional qualifications in health services management. Continuing education in accounting or health informatics can open more doors.

What benefits are typical for healthcare admin roles like this in Zimbabwe?

Most formal employers offer a standard employment contract with paid leave, and many provide medical aid coverage. Pension contributions are common under the National Social Security Authority (NSSA) and sometimes an occupational pension scheme. Smaller consultancies may offer fewer perks, so confirm at interview.

How should I apply and what do Zimbabwean employers look for in this role?

Apply with a concise CV and a targeted cover letter, usually via email or hand delivery to the consultancy. Highlight your customer service experience, familiarity with medical billing, and ability to handle confidential patient data. Employers value candidates who are reliable, tech-savvy, and can start immediately or with short notice.