Tebelepele is a non-profit health and wellness organization dedicated to protecting and improving the lives of communities across Botswana for over 25 years. Tebelepele facilities are situated in 23 locations serving residents in rural and urban areas. Tebelepele is currently seeking a qualified candidate for the Quality Assurance Officer role.

Job Summary

Employer: Tebelepele
Job Type: Full-time
Location: Harare, Zimbabwe
Category: Healthcare
Closing Date: 2026-09-30

Key Responsibilities

Training staff on CQI concepts, tools, and methodologies.
Build staff capacity in data use, problem-solving, root-cause analysis, and PDSA cycles.
Facilitate CQI learning sessions and peer-learning platforms.
Develop, maintain and implement the organization’s CQI framework.
Develop CQI tools, SOPs, guidelines, templates and reporting mechanisms.
Establish standardized CQI processes across TWC sites and program.
Coordinate the annual CQI workplan.
Maintain a central CQI project tracker.
Ensure CQI activities are integrated into routine program management and performance review processes.
Promote a culture of continuous learning and improvement across the organization.
Identify performance gaps using: Routine program data, DHIS2 data, DQA findings, Clinical audits, Supervision reports, Client feedback.
Facilitate systematic analysis of identified problems using appropriate RCA tools, including: 5 Whys, Fishbone/Ishikawa analysis, Process mapping, Pareto analysis, Cause-and-effect analysis, Workflow analysis.
Provide technical support to CQI teams through all four stages of the PDSA cycle.
Train staff on CQI concepts.
Train teams on PDSA methodology.
Facilitate RCA training.
Mentor site-based CQI teams.
Conduct CQI coaching visits.
Develop job aids and learning materials.
Establish communities of practice for CQI.
Build the capacity of program managers and sites leads to independently conducting PDSA cycles.

Requirements

Bachelor’s degree in quality management/public health, nursing, or other health related discipline/Business Administration Management/Monitoring and Evaluation.
At least 2-5 years of relevant experience in quality assurance or quality improvement.

How to Apply

All applications MUST be sent by email to recruitment@tebelepele.org.bw. CLOSING DATE: 30TH SEPTEMBER 2026. PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE RESPONDED TO.

Frequently Asked Questions

What qualifications or certifications do I need to become a Quality Assurance Officer in Zimbabwe's healthcare sector?

Most employers require a diploma or degree in health sciences, nursing, pharmacy, or laboratory sciences. Additional certifications in quality management such as ISO 9001 or Six Sigma are highly advantageous. Registration with the Health Professions Authority of Zimbabwe (HPAZ) or relevant professional bodies is often mandatory.

What are the typical day-to-day responsibilities of a Quality Assurance Officer in a Zimbabwean healthcare setting?

You will monitor compliance with standard operating procedures, conduct internal audits, and investigate patient complaints or incidents. You will also train staff on quality protocols, maintain documentation for accreditation purposes, and liaise with regulatory inspectors. Data collection and reporting on key performance indicators form a significant part of the role.

How does workplace culture in Zimbabwean healthcare institutions affect Quality Assurance Officers?

Hierarchical structures are common, so respect for senior medical staff and clear communication channels are essential. Quality officers often navigate between enforcing standards and maintaining collaborative relationships with clinicians who may resist external scrutiny. Punctuality, professionalism, and adaptability to resource constraints are highly valued traits.

What career progression opportunities exist for Quality Assurance Officers in Zimbabwe?

With experience, you can advance to Senior Quality Assurance Officer, Quality Manager, or Hospital Administrator roles. Some professionals transition into consultancy or join international NGOs and donor-funded health programs. Pursuing further qualifications in healthcare management or public health significantly accelerates promotion prospects.

What benefits are typically offered to Quality Assurance Officers in Zimbabwe's healthcare sector?

Benefits vary by employer but commonly include medical aid coverage, pension contributions through NSSA or private schemes, and annual leave entitlements. Parastatal and private hospital positions often offer better packages than government facilities. Some employers provide housing allowances, transport, or professional development funding.

How should I apply for a Quality Assurance Officer position in Zimbabwe, and what do employers prioritize?

Submit a detailed CV highlighting relevant healthcare experience and quality management training through email or online portals as specified in job advertisements. Employers prioritize candidates with demonstrable audit experience, knowledge of Zimbabwe's health regulations, and strong computer literacy. Including references from previous healthcare supervisors strengthens your application significantly.