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16 hours ago
Our client, a prominent and professionally run organisation within the golfing sector, seeks a highly capable Operations Manager / Assistant General Manager to join its Senior Leadership Team and champion efficient, high‑quality club operations.
Job Summary
- Type: full-time
- Location: Harare
- Category: Operations Management
- Closing Date: 2026-09-04
Key Responsibilities
- Oversee daytoday Operations to ensure Efficiency, Quality, and Compliance across all Departments.
- Support the General Manager in Strategic Planning, Organisational Performance, and Operational Execution.
- Lead, supervise, and develop Departmental teams to achieve operational targets.
- Implement and monitor Operational Policies, SOPs, and Performance Standards.
- Drive continuous improvement initiatives to enhance productivity and service delivery.
- Coordinate crossfunctional activities to ensure seamless workflow and customer satisfaction.
- Manage operational budgets, resource allocation, and costcontrol measures.
- Ensure adherence to Regulatory, Safety, and Organisational Requirements.
- Prepare Operational Reports, Dashboards, and Performance Updates for Executive Leadership.
- Support Organisational Projects, Change Management, and Business Transformation Initiatives.
Requirements
- A Bachelor’s Degree in Hospitality Management, Business Administration, Sports Management, Operations Management, or related field.
- Minimum 7-10 years’ experience in Operations / Hospitality Management, with at least 3 years in a Managerial role.
- Strong interpersonal skills with the ability to engage confidently and professionally with a diverse Membership base.
- Solid understanding of Budgeting, Reporting, Compliance, and Performance Management.
- Excellent communication, analytical, and problemsolving abilities.
How to Apply
Apply by email: [email protected]
Phone: +263773004143
Phone: +263773004143
Frequently Asked Questions
What qualifications and certifications are typically required for an Operations Manager or Assistant General Manager role in Zimbabwe?
A bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field is standard; many employers prefer postgraduate qualifications like an MBA or professional certifications such as CIPS (for procurement-linked operations) or PRINCE2. In Zimbabwe, registration with the Zimbabwe Institution of Management (ZIM) or membership in the Institute of Directors Zimbabwe (IoDZ) adds credibility and is increasingly valued by mid- to large-scale employers.
What does a typical day look like for an Operations Manager in Zimbabwe?
Daily responsibilities include coordinating cross-departmental workflows, monitoring KPIs like service delivery timelines and cost-efficiency metrics, and liaising with suppliers, regulators (e.g., ZIMRA, NRBC), and internal teams. Given Zimbabwe’s operational environment, managers often spend significant time managing forex constraints, power and logistics disruptions, and ensuring compliance with local labour laws under the Labour Act Chapter 28:01.
How does Zimbabwean work culture influence expectations for Operations Managers?
Respect for hierarchy, strong interpersonal communication, and relationship-based stakeholder engagement are central — decision-making often involves consensus-building with senior leadership and union representatives where applicable. Punctuality and formal reporting structures are expected, but flexibility and adaptability are highly valued due to frequent macroeconomic and infrastructural challenges affecting daily operations.
What realistic career progression paths exist after working as an Operations Manager in Zimbabwe?
Progression commonly leads to General Manager, Head of Operations, or COO roles — especially within larger local firms, parastatals, or multinational subsidiaries operating in Zimbabwe. Some professionals transition into consultancy, entrepreneurship, or regulatory advisory roles, often leveraging experience navigating Zimbabwe’s unique compliance, import/export, and public-private partnership frameworks.
What benefits can I realistically expect in this role, and how do they align with Zimbabwean employment norms?
Standard benefits include 30 days’ annual leave, statutory pension contributions via NSSA or private schemes, and group medical aid — though coverage depth varies significantly by employer size and sector. Many organisations also offer transport allowances, meal vouchers, or housing support, particularly in Harare and Bulawayo, while remote or rural postings may include additional hardship allowances or accommodation packages.
How should I apply, and what do Zimbabwean employers specifically look for in candidates for this role?
Applications are usually submitted via email or LinkedIn, often requiring a detailed CV highlighting quantifiable operational improvements and local regulatory experience (e.g., ZIMRA compliance, NSSA reporting). Employers prioritise proven problem-solving in resource-constrained environments, fluency in local business practices, and evidence of leading diverse teams — references from Zimbabwe-based supervisors carry significant weight during shortlisting.