Job Summary
- Type: full-time
- Location: Harare
- Category: Operations Management
- Closing Date: 2026-09-07
Key Responsibilities
- Supervise and coordinate daily workshop operations, job allocation and workflow.
- Lead, motivate and monitor technicians’ performance and productivity against set KPIs.
- Ensure quality repairs, accurate diagnostics and timely job completion, minimizing rework and comebacks.
- Monitor workshop turnaround times, productivity and revenue and address performance gaps.
- Ensure proper use and control of tools, equipment, spare parts and workshop resources.
- Enforce compliance with Plawn SOPs, operational procedures and documentation requirements.
- Ensure strict adherence to health, safety, PPE and housekeeping standards.
- Provide technical guidance and problem-solving support to workshop staff.
- Handle customer-related workshop issues and ensure high service and workmanship standards.
- Identify and implement process improvements to increase efficiency, reduce wastage and improve workshop profitability.
- Prepare workshop performance reports and elevate operational, technical and staffing issues to management.
Requirements
- Diploma or relevant qualification in Motor Vehicle Technology, Automotive Engineering, Mechanical Engineering or a related field.
- 3-5 years’ relevant experience in automotive workshop operations, with proven supervisory or team-lead experience.
- Strong technical knowledge of vehicle diagnostics, repairs, servicing and workshop equipment.
- Proven ability to manage teams, meet KPIs and improve workshop productivity and turnaround times.
- Good problem-solving, leadership and communication skills.
- Experience in SOP, quality control, health & safety and workshop resource management.
- A valid Class 1/2//4 driver’s licence would be an added advantage.
How to Apply
About the Company
Plawn Motors operates as a prominent auto parts retailer headquartered at 35 Sande Crescent in Zimbabwe. The company has established itself as a leading supplier in the country, maintaining a network of 18 branches to serve customers nationwide. They offer customer support through their contact line at (+263) 71 973 5735 and email at support@plawnmotors.co.zw. Their business focuses on the retail distribution of automotive components under the motto 'Our Brands, Our Pride'.
Zimbabwe's leading auto parts retailer with 18 branches nationwide.
Website: https://www.plawnmotors.co.zw/
Frequently Asked Questions
What qualifications or certifications do I need to become a Workshop Supervisor at a motor company like plawnmotors in Zimbabwe?
Most employers expect a National Diploma or Higher National Diploma in Automotive Engineering, Mechanical Engineering, or a related field, plus a clean Class 2 or Class 4 driver’s licence. A Journeyman Class 1 or similar trade certification and several years of hands-on workshop experience are usually required before moving into supervision.
What are the common day-to-day responsibilities of a Workshop Supervisor in Zimbabwe?
You would typically allocate jobs to mechanics, monitor repair quality, order spare parts, and ensure vehicles are completed on time and within budget. You would also handle customer updates, enforce workshop safety rules, and report daily productivity and stock issues to management.
How does the local work culture in Zimbabwe affect a Workshop Supervisor’s role?
Zimbabwean workshops often operate with limited spare parts and intermittent power supply, so supervisors are expected to be resourceful and plan around delays. Respect for seniority, clear verbal communication, and leading by example are important because many teams respond better to a hands-on supervisor than to a purely office-based manager.
What career progression can I expect after working as a Workshop Supervisor in Zimbabwe?
With strong performance you can move into roles such as Workshop Manager, Fleet Maintenance Manager, or Service Manager for a dealership or transport company. Some supervisors also branch into running their own garage or consulting for NGOs and mining companies that operate large vehicle fleets.
What benefits are typically offered to Workshop Supervisors in Zimbabwe?
Benefits vary by employer but commonly include annual leave, sick leave, medical aid, and sometimes a pension or NSSA contribution. Larger companies may also provide a company vehicle or fuel allowance, uniform, and overtime pay depending on workshop operating hours.
How should I apply for a Workshop Supervisor role in Zimbabwe and what do employers look for?
Submit a concise CV with a cover letter that highlights your trade certification, years of supervisory experience, and specific vehicle brands or fleets you have managed. Employers in Zimbabwe typically look for a stable work history, contactable references, and practical knowledge of cost control, diagnostics, and team discipline.
