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2 days ago
Zimbabwe Ezekiel Guti University invites applications from suitably qualified, competent, and highly motivated individuals to fill the position of IT Support Technician.
Job Summary
- Type: full-time
- Location: Harare
- Category: Information Technology
- Closing Date: 2026-07-17
Key Responsibilities
- Provide technical support to staff and students on computer hardware, software, and ICT-related issues.
- Install, configure, upgrade, and maintain desktop and laptop computers.
- Diagnose and repair hardware faults and replace defective components where necessary.
- Install, configure, and troubleshoot operating systems and application software.
- Maintain and support computer laboratories, ensuring all equipment is functional and ready for teaching and learning.
- Install, configure, maintain, and repair printers, scanners, and other peripheral devices.
- Provide support for audiovisual equipment used in classrooms, meetings, and conferences.
- Assist in user account creation, password resets, and access management.
- Perform preventive maintenance on ICT equipment.
- Maintain an inventory of ICT assets and update maintenance records.
- Assist in the deployment of new ICT systems and technologies.
- Support basic network connectivity troubleshooting, including wired and wireless networks.
- Escalate complex technical issues to senior ICT personnel where necessary.
- Ensure compliance with University ICT policies, cybersecurity standards, and data protection requirements.
- Provide user orientation and basic ICT training where required.
- Perform any other duties assigned by the Director of ICT.
Requirements
- A Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or an equivalent qualification from a recognized institution.
- A Bachelor’s degree in a relevant field will be an added advantage.
- At least one (1) year of relevant experience in ICT support. Recent graduates with strong practical skills are encouraged to apply.
- Professional certifications such as CompTIA A+, Network+, Microsoft, Cisco, HP, or equivalent will be an added advantage.
- Excellent knowledge of Windows operating systems.
- Experience in computer hardware troubleshooting and repair.
- Experience in printer installation, maintenance, and repair.
- Knowledge of Microsoft Office 365.
- Basic networking knowledge, including TCP/IP, LAN, and Wi-Fi connectivity.
- Knowledge of antivirus and endpoint security solutions.
- Strong analytical and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Good organizational and record-keeping skills.
- Honest and dependable.
- Self-motivated and proactive.
- Professional and courteous.
- Able to work under pressure and meet deadlines.
- Willing to learn and adapt to emerging technologies.
How to Apply
Apply by email: [email protected]
About the Company
Zimbabwe Ezekiel Guti University (ZEGU) was established in 2012 in Bindura, Zimbabwe. It is the first Pentecostal University in Zimbabwe.
Frequently Asked Questions
What are the typical educational qualifications and certifications required for an IT Support Technician role at a Zimbabwean university?
A diploma or degree in Information Technology, Computer Science, or a related field is usually expected, often coupled with practical experience. Industry certifications like CompTIA A+, Network+, or CCNA are highly regarded and can significantly boost your application.
What are the common day-to-day responsibilities of an IT Support Technician at a university in Zimbabwe?
You'll typically be involved in troubleshooting hardware and software issues for staff and students, managing network connectivity, and providing technical assistance for university systems. This often includes maintaining computer labs, projectors, and ensuring smooth operation of virtual learning platforms.
What is the typical work culture and what are the expectations for an IT Support Technician within a Zimbabwean academic institution?
You can expect a professional environment focused on service delivery, often requiring punctuality, respect for hierarchy, and a strong problem-solving attitude. Adaptability and the ability to work collaboratively with both technical and non-technical staff and students are highly valued.
What are the realistic career progression or growth paths for an IT Support Technician in the Zimbabwean IT sector?
With experience, you can progress into roles such as Network Administrator, Systems Administrator, or Database Administrator, depending on your area of specialization. Further education and certifications can also open doors to IT management or specialized technical consultancy roles.
What typical benefits can an IT Support Technician expect from a university employer in Zimbabwe?
Benefits commonly include standard leave days, contributions towards a medical aid scheme, and participation in a pension fund. Some institutions might also offer subsidized accommodation or professional development opportunities.
How should a job seeker in Zimbabwe best apply for this role, and what do employers typically look for during the hiring process?
Applications usually require a detailed CV and cover letter outlining relevant experience and skills, submitted through the university's specified channels. Employers seek candidates with strong technical aptitude, excellent communication skills, and a proven ability to solve IT challenges efficiently and professionally.