IT Student Intern – GOAL Zimbabwe 536 views

Job Summary

Assist the IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the IT Officer from some of the day-to-day issues so he/she can focus on larger projects and IT initiatives.

The position entails frequent travel to the GOAL field office to provide IT support.

Duties And Responsibilities

Provide support in diagnosing hardware and software issues and troubleshooting activities.
Assist in handling data migration duties.
Handle periodic maintenance of hardware and software.
Troubleshoot equipment such as printers and scanners and other peripherals.
Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
Undertake basic monitoring and troubleshooting of IT systems to ensure a consistent delivery of IT services to staff.
Respond to basic queries about technology and systems to support the correct application of technology.
Receive and inspect all incoming assets and report discrepancies in IT materials inventory to the supervisor to ensure materials are effectively tracked.
With direction from supervisor, collate information to be included in standard material such as training documentation, to contribute to the availability of information about services and products.
Assist in setting up and maintenance of IT policies and procedures.
Provide training and administrative support to end users; perform routine PC maintenance and updates for performance efficiency.
Process and prioritise help desk support requests.
Assist in maintaining Internet service, firewalls.
Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented.
Perform any other duties as may be assigned.

Qualifications And Experience

Requirements (Person Specification)

Currently studying Information systems or equivalent
Knowledgeable in MS Active Directory structure; software installations, backup and archive; hardware and software troubleshooting; printer and system maintenance; proficient in Microsoft Office 2016, Windows 7, And Windows 10 in a domain environment
Desirable

Student on industrial attachment
Be intrinsically motivated and be a self-starter.
Analyzing issues, evaluating alternatives, and developing recommendations.
Be innovative and able to think outside the box.
Excellent written and verbal communication skills.
Energetic and eager to tackle new projects and ideas.