Job Summary
- Type: full-time
- Location: Harare
- Category: Legal & Compliance
- Closing Date: 2026-09-13
Key Responsibilities
- Adopting recorded cases.
- Engaging both parties with a view to redressing complaints.
- Guiding consumers on the complaint process.
- Documenting and tracking complaints to identify trends and areas for improvement.
- Conducting conciliation and arbitration proceedings.
- Giving a fair and neutral position.
- Guiding parties through the conciliation and arbitration process.
- Issuing records of settlement on resolved complaints.
- Issuing consent orders.
- Gathering evidence of alleged prohibited conduct.
- Assessing evidence to determine if offences have occurred.
- Issuing compliance notices and prosecution notices.
- Referring matters to the National Prosecuting Authority for prosecution.
- Evaluating the impact of prohibited conduct on consumers.
- Issuing destruction orders in conjunction with relevant stakeholders.
- Issuing non-referral of matters that cannot be resolved under the Consumer Protection Act.
- Prohibiting the sale of products pending investigations.
- Conducting searches and seizures of smuggled illicit products.
- Collecting samples for further testing and investigations.
- Preparing investigation reports.
Requirements
- Higher National Diploma in Economics, Law, Police and Security Studies, Business-related field or equivalent from a recognised institution.
- At least 1 year of experience involving enforcement.
- Self-starter with the ability to work under pressure and beyond stipulated hours.
- Unquestionable integrity and commitment to duty.
- Good analytical skills.
- Good communication and interpersonal skills.
- Demonstrable proficiency in computer applications.
- Results-oriented.
How to Apply
About the Company
The Consumer Protection Commission (CPC) stands as a vital statutory body in Zimbabwe, established under the Consumer Protection Act (Chapter 14:14) of 2019. Commencing operations in October 2021, its core mission is to diligently safeguard consumers from unjust business practices and cultivate a transparent, ethical marketplace nationwide. The Commission actively investigates grievances, mediates disputes between consumers and service providers, and champions robust consumer rights advocacy. By enforcing consumer protection laws, the CPC plays an indispensable role in promoting fair trade and fostering trust within Zimbabwe's dynamic economic landscape, empowering citizens with recourse and ensuring accountability for businesses operating across the country.
Safeguarding consumer rights and fair trade in Zimbabwe.
Frequently Asked Questions
What qualifications are typically required for an Investigation Officer role at the Consumer Protection Commission in Zimbabwe?
A bachelor's degree in law, criminology, or a related field is usually required, with preference for candidates who have completed a postgraduate qualification or professional certification in investigations or compliance. Relevant work experience in law enforcement, regulatory affairs, or legal practice is also commonly expected.
What are the common day-to-day responsibilities of an Investigation Officer in this role?
The officer conducts investigations into consumer complaints, gathers evidence, interviews witnesses and suspects, and prepares detailed reports for possible legal action. They also liaise with other government agencies, advise on compliance matters, and help develop preventive measures to protect consumer rights.
How does the work culture and expectations typically look for legal/compliance roles in Zimbabwe?
Employees are expected to demonstrate high levels of professionalism, integrity, and adherence to public service ethics, with a strong emphasis on teamwork and respect for hierarchical structures. Punctuality, confidentiality, and a commitment to serving the public interest are key workplace norms.
What realistic career progression paths exist for an Investigation Officer within the Consumer Protection Commission or similar institutions?
Starting as an Investigation Officer, one can advance to Senior Investigation Officer, then to supervisory roles such as Assistant Director or Manager of Investigations. Further growth may involve specialization in policy development, litigation support, or moving into broader regulatory management positions with additional training and certifications.
What typical benefits and application steps should a job seeker expect when applying for this position in Zimbabwe?
Benefits generally include medical aid coverage, pension scheme contributions, and leave entitlements as stipulated by public service regulations, with possible allowances for housing or transport. Applications are usually submitted through the Public Service Commission’s online portal, requiring a detailed CV, certified copies of qualifications, and a cover letter that addresses the specific selection criteria for the role.